Operations Manager

Brobston Group; McLean (VA); On-site; USD 60,000 - 85,000; Full time

Job summary

Brobston Group is seeking an Operations Manager to support the Store Director in leading a team, ensuring strong operational performance and an exceptional client experience in McLean, VA. This role embodies the brand values and helps foster a collaborative, positive work environment.

You will mentor staff, align processes with company standards, and drive delivery and client satisfaction through effective communication and problem solving.

Qualifications

• Demonstrate strong operational judgment and commercial awareness.
• Provide effective team leadership and mentoring.
• Represent brand values and deliver a high level of client experience.

Responsibilities

• Encourage achievement of operational objectives and provide strong operational support to the team.
• Support training on operational procedures and communication systems.
• Promote collaboration among team members and managers.
• Maintain high standards for preparing and packaging client merchandise.
• Lead the client delivery process, including communication, troubleshooting, and delivery support.

Skills

Team leadership

Operational judgment

Client experience

Job description

Summary

The Operations Manager supports the Store Director in leading and mentoring the team while promoting strong operational performance and an exceptional client experience. This role represents the brand's values and supports a collaborative, positive work environment.

Responsibilities

• Encourage achievement of operational objectives and provide strong operational support to the team.
• Support training on operational procedures and communication systems.
• Promote collaboration among team members and managers.
• Maintain high standards for preparing and packaging client merchandise.
• Lead the client delivery process, including communication, troubleshooting, and delivery support.

Requirements

• Demonstrate strong operational judgment and commercial awareness.
• Provide effective team leadership and mentoring.
• Represent brand values and deliver a high level of client experience.