Operations Manager

DC Global Talent Inc.; Miami (FL); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Insurance

Relocation Assistance

Job summary

Ultra-Luxury Private Resort in the Caribbean is seeking an Operations Manager to serve as the #2 on property, reporting to the General Manager. This hands-on, guest-facing leader will oversee daily operations across Rooms, Guest Relations, Food & Beverage, and Spa, with a clear path to General Manager for the right candidate.

Start is immediate, pending work permit processing. The role requires mobility, stamina, and a strong focus on five-star service.

Qualifications

• Strong background in Rooms operations.
• Boutique luxury hospitality experience.
• Physically active with significant walking across a large property.
• Experience in Asian luxury hospitality markets strongly preferred.
• Caribbean experience a plus but not required.
• Willingness to take on a General Manager role in the near term.

Responsibilities

• Lead guest-facing service delivery across all departments.
• Oversee Rooms, Guest Relations, F&B, and Spa operations.
• Maintain a highly visible leadership across a large, low-density property.
• Ensure five-star service standards across the resort.
• Manage extended hours during peak occupancy.

Skills

Rooms operations

Luxury hospitality

Mobility stamina

Guest service leadership

General Manager potential

Job description

THIS ROLE IS BASED IN THE CARIBBEAN / RELOCATION REQUIRED

Operations Manager

Ultra-Luxury Private Resort | Caribbean

Compensation

• Base Salary: $60,000 / year ($5,000/month)
• Insurance
• Relocation Assistance

Role Overview

Serves as the #2 on property at an ultra-luxury, all-inclusive private resort, reporting directly to the General Manager. This is a hands-on, guest-facing leadership role overseeing daily operations across Rooms, Guest Relations, Food & Beverage, and Spa. A clear path to General Manager exists for the right candidate as the role evolves. Start is immediate, pending work permit processing (approx. 2 months).

• Guest experience ownership - lead guest-facing service delivery across all departments at a private, high-touch resort operating at full occupancy whenever guests are in-house
• Cross-departmental oversight - manage Rooms, Guest Relations, F&B, and Spa operations; Engineering/Maintenance is supported by a separate regional director, requiring less direct involvement
• Hands-on leadership - maintain a highly visible, active presence across an extensive, low-density property requiring significant mobility and stamina
• Operational continuity - ensure consistent five-star service standards across an expansive, amenity-rich resort layout
• Flexibility for peak periods - manage extended hours during full-occupancy guest stays; availability for long, non-standard hours is mandatory during these periods

Required Qualifications

• Strong background in Rooms operations (F&B leadership is already covered at the GM level)
• Experience in boutique luxury hospitality - not large-scale/high-volume hotel operations
• Physically active and comfortable with significant walking across a large, low-density property
• Experience in Asian luxury hospitality markets strongly preferred
• Caribbean experience a plus but not required
• Demonstrated readiness to take on a General Manager role in the near term

Client identity withheld pending mutual candidate interest. Full benefits shared upon progression.