Operations Manager

Center for Autism and Related Disorders, LLC; Metairie (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Center for Autism and Related Disorders, LLC (CARD) seeks an Operations Manager to oversee daily operations at the Metairie center, including administration, scheduling, billing, payroll and reporting. The role emphasizes HIPAA compliance, facility safety, and strong staff relations, with responsibilities for recruiting, onboarding, and ongoing staff development.

You will collaborate with Clinical leadership to maintain service quality, drive growth, and maintain open communication with families

Qualifications

• Minimum 3–6 years of management experience; healthcare setting preferred.
• Bachelor’s degree in business, accounting, finance, administration, or management preferred.

Responsibilities

• Represent CARD professionally to internal and external stakeholders.
• Schedule clients and staff to meet contracted hours and billing requirements.
• Recruit, hire, and onboard administrative and clinical staff.
• Lead staff engagement and development; conduct ongoing 1:1 meetings and annual performance management.
• Oversee budgeting, billing, payroll, and general reporting.

Skills

Leadership

Staff development

Communication

HIPAA compliance

Budgeting

Scheduling

Healthcare operations

Education

Bachelor’s degree in business/administration

Tools

Outlook

Word

Excel

PowerPoint

Job description

POSITION OVERVIEW

The Operations Manager oversees the day‑to‑day operations of their assigned center. Responsibilities include administrative duties, team development, billing, payroll and general reporting, staff and patient scheduling, recruitment, hiring, onboarding, employee and client relations, ensuring financial health, maintaining a safe facility, and communicating with staff, patients, families, and facility operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Represent CARD professionally and ethically to internal and external stakeholders.
• Communicate, implement, and represent CARD’s policies and mission at the center.
• Create and maintain strong staff engagement and culture.
• Recruit, hire, and onboard administrative and clinical staff as needed.
• Supervise staff daily operations to ensure employee and patient satisfaction.
• Provide mentorship and career development to staff, including ongoing 1:1 meetings and annual performance management.
• Schedule all clients and staff to meet contracted hours and billing requirements.
• Partner with the Clinical Supervisor(s) to provide top‑quality clinical services.
• Learn and employ business systems, legal practices, HIPAA compliance, and technology as mandated by CARD.
• Maintain client and employee records.
• Manage purchasing budget and track equipment and devices.
• Lead outreach efforts to meet monthly growth requirements and build relationships with community entities.
• Lead improvements in KPI areas, patient retention, staff development and retention, and division growth.
• Maintain client and employee privacy in accordance with CARD policy and HIPAA regulations.
• Ensure facility cleaning, hygiene, safety, and maintenance, utilizing approved vendors.
• Meet regularly with the Division Director and Group Operations Manager.
• Attend required trainings and meetings.
• Perform other duties as assigned.

REQUIREMENTS

• High school diploma or equivalent required.
• Bachelor’s degree in business, accounting, finance, administration, or management preferred.
• Minimum 3–6 years of management experience; some experience in healthcare settings preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to work independently.
• Leadership in complex, stressful environments while staying calm and focused.
• Decisive implementation and detail orientation.
• Excellent leadership and people‑development skills; leads by example.
• Proactive, results‑oriented, creative problem solving.
• Judgment, confidentiality, diplomatic communication.
• Prioritization and effective execution.
• Strong interpersonal skills; communicates with staff and families.
• Work closely with families to ensure patient success and quality of care.
• Desire to learn the clinical side of the CARD model.
• Excellent written and verbal communication, phone and e‑mail etiquette.
• English proficiency, both verbal and written.
• Strong computer skills in Outlook, Word, Excel, and PowerPoint.
• Ability to work extended hours, weekends, and holidays as required by industry demands.

WORK ENVIRONMENT

Includes a typical office environment with minimal noise and occasional local and/or overnight travel. Transportation typically includes automobile and plane.

PHYSICAL REQUIREMENTS

• Work with patients seated on the floor or in small chairs, moving frequently throughout the therapeutic setting.
• Respond to patient behaviors, occasionally requiring bending, kneeling, or shielding.
• Use continuous visual tracking to monitor patient movement and surroundings.
• Move to evade aggressive behaviors and may need to bear the weight of a patient.
• Model gross and fine motor skills such as climbing, jumping, clapping, and opening containers.
• Work indoors and outdoors in various weather conditions.
• Lift up to 30 lbs. while assisting patients.

EEO STATEMENT

EEOC Workplace Poster
IER Right to Work Poster and E‑Verify