Regional Operations Manager

Centerplace Health; Sarasota (FL); On-site; USD 65,000 - 95,000; Full time

Job summary

CenterPlace Health in Sarasota, FL seeks an experienced operations leader to oversee all activities at the Sarasota locations, ensuring high-quality patient care and compliant operations.

You will manage clinical and clerical staff, coordinate with HR and providers, and drive process improvements. The role requires travel up to 50% and hands-on supervision of day-to-day center activities.

Qualifications

• High-school diploma is required.
• At least 5 years of experience in a clinical setting.
• At least 3 years of experience in a multi-unit environment.
• Strong verbal and written communication skills; friendly and professional demeanor.
• Proven success in leading diverse teams.
• Proficiency with Office365 (Outlook, Word, PowerPoint, Excel, Teams).

Responsibilities

• Oversee health center site activities in accordance with standards and CenterPlace Health policies.
• Plan, direct, and organize work, including staff scheduling.
• Partner with HR to recruit, interview, and select new staff.
• Train and orient new staff; evaluate performance and documentation of care.
• Monitor medical documentation and logs for accuracy; ensure patient flow is smooth.
• Coordinate site services and ensure provider coverage as needed.
• Lead staff meetings and provide coaching and policy guidance.

Skills

Leadership

Communication

Staff supervision

Education

High school diploma

Bachelor's Degree (BBA or BHA)

Tools

AthenaHealth

Office 365

Job description

Job Details: Sarasota Adult Clinic - Sarasota, FL 34236 | Position Type: Full Time | Travel Percentage: Up to 50% | Job Shift: Day | Job Category: Admin - Clerical

Summary

The individual in this role provides oversight for the health centers under the CenterPlace Health scope and is responsible for overseeing all operations at all Sarasota locations. Responsibilities include, but are not limited to, management of clinical support staff and clerical support staff. This person collaborates with other program managers at the site to assure quality, comprehensive care is available to the population.

Essential Functions

• Provides oversight of Health Center site activities in accordance with professional/industry standards and CenterPlace Health policies.
• Plans, directs, and organizes work, including staff scheduling.
• Partners with HR to recruit, interview, and select new staff.
• Participates in orienting and training of new staff.
• Evaluates staff by observing performance, client outcomes and reviewing documentation of care/services.
• Provides counseling and coaching for staff using a problem-solving approach.
• Provides instruction/guidance to staff on policy, procedures, and processes.
• Conducts and participates in regular staff meetings.
• Manages day-to-day activities of staff, patients, students, and providers to assure smooth, efficient patient flow through the units.
• Ensures that required medical equipment and supplies are readily available at the time needed, and in emergencies to include medications, lab processing and notification of emergency medical services when indicated.
• Observes infection control and standard precautions.
• Works with all clinical and support staff to accurately monitor all medical documentation and logs for accuracy and completion.
• Plans, promotes, and coordinates all site services, including, but not limited to, medical services.
• Works directly with the Clinical Ops Manager to manage the daily operations of the center.
• Works collaboratively with the Clinical Ops Manager to ensure patient care standards are met.
• Works collaboratively with the Clinical Ops Manager and CMO or his/her designee to ensure appropriate provider coverage for all services.
• Analyzes patient flow problems and assists in instituting corrective actions.
• Regularly interfaces with providers and staff to facilitate communication and improvement activities.
• Monitors staff performance in compliance with established timeframes.
• Functions as EHR super user working closely with AthenaHealth to ensure that appropriate training, error monitoring and corrections are completed promptly.
• Makes recommendations regarding transfers, promotions, and terminations.
• Coordinates with PSR Lead and Clinical Ops Manager to assure competencies.
• Provides direction and support for staff to achieve organizational goals and objectives.
• Participates as needed as a member of various committees related to the overall improvement of the corporation.
• Complies with company policies and procedures.
• Approves all timecards for direct reports and time‑off requests.
• Ensures that all documentation in the EHR is completed as required.
• Attends all mandatory meetings and in‑services.

Best Practices in Management

• Involves staff in planning and evaluation of services.
• Collaborates with other program managers at the site to assure quality, comprehensive care is available to the population.
• Collaborates/coordinates with key community partners to develop and sustain systems, services, partnerships, and infrastructure as established by the Bureau of Primary Health Care for Federally Qualified Community Health Centers.
• Provides information and feedback on center activities/services and acts as an advocate for underserved populations throughout the community.
• Actively participates in centralized and site‑level Performance Improvement initiatives.
• Promotes team performance.
• Serves as a role model, coach, and mentor for staff.

Operational Leadership Support

• Assists with development of short and long‑term goals and objectives.
• Acts as a liaison between vendor issues and equipment.
• Assists with the development and evaluation of policies and procedures.
• Collaborates with professional organizations and others as required to promote the delivery of effective and efficient medical services.
• Attends and participates in staff development and in‑service education programs.
• Provides administrative support, as needed.

Other Responsibilities

• Supports staff and patients in referral process.
• Completes daily and day‑end activities as assigned.
• Completes all required training and attends meetings as assigned.
• Protects patient confidentiality per policies and procedures.
• Translates, as needed, if employee is bilingual.
• Recognizes and responds appropriately to violent/abusive situations, bomb threats, fire, and emergency.

Minimum Qualifications

• High‑school diploma.
• At least 5 years of experience in a clinical setting.
• At least 3 years of experience in a multi‑unit environment.
• Strong verbal and written communication skills; friendly and professional demeanor.
• Proven success in leading diverse teams.
• Knowledge of proper, safe, efficient usage of current equipment/software.
• Demonstrated knowledge and ability to use Office365 programs including Outlook, Word, PowerPoint, Excel, and Teams.

Preferred Qualifications

• Bachelor’s Degree (BBA or BHA).
• Bi‑lateral language proficiency.

Physical Demands

The employee regularly stands, walks, often for prolonged periods, uses hands to finger, handle, or feel, reaches with hands and arms, stoops, kneels, crouches or crawls, and sees, speaks, and hears. The employee must regularly lift or move up to 10 pounds and frequently lift or move up to 25 pounds.

Work Environment

General dental clinic/office environment.

Travel

Travel is required between sites and up to 50% of time may be spent traveling.

Supervisory Responsibilities

All lead administration roles at each location.

Background Check

This position requires a background check to be completed.