Operations Manager

Dematic; Memphis (TN); Presencial; USD 85.000 - 124.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Descripción de la vacante

Dematic is seeking an Operations Manager to oversee the facility's financial, operational, and leadership responsibilities, delivering results against the execution plan and championing operational excellence in a modern workplace.

You will drive Lean and Six Sigma initiatives, develop scalable capabilities, upskill the workforce, and implement emerging technologies to improve output, safety, and customer satisfaction.

Formación

• Bachelor's or advanced degree in Logistics, Industrial Engineering, Supply Chain, Business or related field.
• 5+ years of progressive warehouse operations management experience, including hands-on WMS and inventory control.
• Experience leading both salaried and hourly employees, mentoring and performance management.
• Proven use of Lean, Six Sigma or other continuous improvement approaches.
• Ability to establish work standards, KPIs, and performance expectations with data-driven accountability.
• Strong customer focus with ability to translate requirements into operational improvements.

Responsabilidades

• Directly manage 50–100 exempt and non-exempt employees, supervisors, and admin staff to build a high-performing team.
• Lead order fulfillment and customer shipments while achieving KPIs for Safety, Quality, Productivity, On-Time Delivery, and accuracy.
• Develop labor standards, staffing plans, and capacity to support day-to-day execution and future growth.
• Establish KPIs and use data to drive accountability and continuous improvement.
• Build relationships with internal and external customers to meet requirements and improve satisfaction and NPS.
• Lead root cause analysis for operational failures and implement corrective actions.
• Champion Lean, Six Sigma and structured problem solving to eliminate waste and improve processes.
• Identify and implement technology, automation, and digital tools to enhance visibility and scalability.
• Develop employees through onboarding, cross-training, coaching, learning, and succession planning.
• Promote a positive culture of teamwork, accountability, and open communication.

Conocimientos

Leadership

Lean Six Sigma

Data analysis

Team management

Quality improvement

Educación

Bachelor's degree in Logistics / Supply Chain

Herramientas

Microsoft Office

SAP / SAP EWM

WMS systems

Descripción del empleo

The Operations Manager will have financial, operational, and leadership responsibility for the facility while delivering results against the execution plan. This role will orchestrate day-to-day business operations while championing a culture of operational excellence, modern workplace learning, and technological innovation. The Operations Manager will focus on customer requirements, operational performance, workforce engagement, and the development of scalable capabilities through Lean and Six Sigma frameworks. This role is responsible for upskilling the workforce, identifying and implementing emerging technologies, optimizing output, eliminating waste, and positioning the organization for continued growth. We offer:

• Career Development

• Competitive Compensation and Benefits

• Pay Transparency

• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $84,750 - $124,300 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will Do In This Role:

• Directly manage 50- 100 exempt and non-exempt employees, supervisors, and administrative personnel while building a high-performing, accountable, and engaged team focused on high work standards and results.

• Lead order fulfillment and customer shipments while achieving target KPIs for Safety, Quality, Productivity, On-Time Delivery, and shipment accuracy. Plan, direct, and coordinate outbound operations, including picking, packing, shipping, auditing, and quality support.

• Develop labor standards, staffing plans, and capacity requirements to support day-to-day execution, seasonal demand, and future growth.

• Establish and maintain consistent KPIs and work standards, using operational data to identify performance gaps, drive accountability, and continuously improve results.

• Build strong relationships with internal and external customers, ensure customer requirements are understood and met, and implement actions to improve customer satisfaction and Net Promoter Score (NPS).

• Lead root cause analysis for operational failures, quality issues, personnel concerns, warranty problems, and customer complaints, implementing corrective actions that promote balance rather than short-term fixes.

• Champion Lean, Six Sigma, and structured problem solving to eliminate waste, improve flow, strengthen quality, and simplify operational processes.

• Identify and implement technology, automation, and digital tools that improve operational visibility, accuracy, efficiency, and scalability.

• Develop employees through effective onboarding, cross-training, coaching, continuous learning, performance management, succession planning, and leadership development.

• Promote a positive and respectful employee culture built on teamwork, accountability, open communication, recognition, continuous improvement, and high performance.

• Collaborate across receiving, inventory control, quality, systems, and other functions while adjusting staffing, resources, and priorities to consistently meet safety, quality, service, and business requirements.

What We Are Looking For:

• Bachelor's degree or advanced degree in Logistics, Industrial Engineering, Supply Chain, Business, or a related operations field, or equivalent experience.

• At least 5-7 years of progressive warehouse operations management experience, including hands-on WMS and inventory control experience.

• Demonstrated experience leading both salaried and hourly employees, including mentoring, performance management, employee development, succession planning, and building an accountable team culture.

• Prior experience applying methodologies such as Lean, Six Sigma, or other structured continuous improvement approaches.

• Demonstrated ability to establish work standards, KPIs, and performance expectations and use data to drive accountability and continuous improvement.

• Strong customer focus with demonstrated ability to translate customer requirements and feedback into operational improvements and sustained service performance.

• Proven track record to identify root causes, solve complex operational problems, manage change, and implement sustainable corrective actions.

• Strong decision-making skills with the ability to work independently and effectively lead to a fast-paced, high-intensity operational environment.

• Excellent written and verbal communication skills for employee communication, operational reviews, presentations, and cross-functional leadership.

• Strong analytical and systems capabilities, including Microsoft Office; SAP / SAP EWM experience is a plus.