Operations Manager

Massive; United States; Remote; USD 120.000 - 170.000; Vollzeit

Benefits dieser Stelle

Remote work

WFH stipend

Unlimited vacation

Health insurance

Education stipend

Zusammenfassung

Massive Computing, Inc. is seeking an opinionated and experienced operations leader to build the playbook and systems for a fully remote, distributed team.

You will be the first operations hire reporting to the CEO, owning admin, legal, spend, and people operations to establish scalable processes. This role requires 5–10 years in startup operations, strong contract lifecycle skills, cross-border contractor management, and a bias for automation.

Qualifikationen

• 5 to 10 years in operations at startups with 20–60 people
• Must have at least a 4-hour overlap with Central European Time
• Experience with distributed contractor teams (Deel/Remote)
• Experience managing contracts through lifecycle and working with outside counsel
• Comfortable using AI tools and able to verify outputs
• Self-directed; able to work without office supervision and calendar policing
• Direct and decisive in spend decisions and communicating blockers

Aufgaben

• Understand complex systems and create scalable, elegant processes
• Coordinate marketing operations: agency relationships, freelancers, calendar, and budget
• Own legal operations: intake, routing, feedback, tracking
• Own money operations: budgets, spend approvals, receivables, monthly partner payments
• Own people operations for a distributed team: onboarding, contractor agreements, IP assignment, time off, equity grants
• Own corporate back office: insurance, entity filings, system access, internal reports
• Run logistics for team offsites and company events
• Manage a small operations team and raise the standard of what ships

Kenntnisse

Operations leadership

Cross-functional coordination

Contract lifecycle management

AI tool familiarity

Self-directed work

Tools

Deel

CRM tools

BI tools

Project tracking tools

Jobbeschreibung

What we do not have is an operations function. Contracts live in inboxes. Renewal dates live in people's heads. Every spend decision is its own conversation. None of that is anyone's fault; the company grew faster than its operating system did.

You would be the first person to own it. There is no playbook here to inherit. We are looking for an opinionated and experienced executor to create the playbook and systems.

Responsibilities

• Quickly understand complex systems, break them down to fundamentals, and create elegant and efficient systems that can either self-improve or be maintained and improved by team members
• Coordinate marketing operations: the agency relationship, freelancers, the content and campaign calendar, and the budget. You are organizing the work and keeping it moving, not writing the copy or running the campaigns.
• Own legal operations end to end: intake, routing between sales, compliance, and legal, feedback, sharp questions, and tracking.
• Own money operations: department budgets, one intake and approval path for spend, receivables chased to resolution, and the monthly partner payment cycle.
• Own people operations for a distributed team: onboarding and offboarding, contractor agreements, IP assignment, time off, and equity grant administration with outside counsel.
• Own the corporate back office: insurance, entity filings and registrations, system access, and the recurring internal reports other people depend on being right.
• Run logistics for team offsites and company events.
• Manage a small operations team and raise the standard of what ships.

Requirements

• 5 to 10 years in operations, business operations, or chief of staff work, including at least two running operations at a startup somewhere between 20 and 60 people.
• Must have at least a 4-hour overlap with Central European Time. If you live on the East Coast of the US, we’d be looking for an early riser.
• You have managed contracts through their lifecycle and worked with outside counsel. You know which clauses need a lawyer and which are a business decision.
• Experience with distributed contractor teams across multiple countries. Deel, Remote, or similar.
• You build the system before the failure, not after it. When we ask what you built in your last role that nobody asked you to build, you will have an answer.
• You catch your own errors. A wrong number going out bothers you more than it bothers most people.
• Comfortable using AI tools to do the work faster, and able to tell when the output is wrong.
• You are already using agents natively to automate parts of your life and/or business/job.
• Self-directed. No office, no one watching your calendar, no peer in your function. You decide what matters this week.
• Direct. You will be telling people no on spend and telling us when something is stuck.

Nice to have

• Equity administration: option pools, grant paperwork, 409A cycles, cap table hygiene.
• Experience supporting a diligence or fundraising process.
• Worked somewhere that went from no operations function to having one.
• Familiarity with modern spend management, CRM, project tracking and BI tools.

Being straight with you

The list above is where this role starts, not where it ends. The functions stay; the specific work moves as we grow, and you would be the one deciding what to systematize, hand off, or kill.

You would be our first operations hire, reporting to the CEO. If you want a defined remit and a manager who has done this job before you, this is not the right role.

Fully Remote

You work best when you work where you want. We support a fully remote team so you can live and work where is best for you.

Work from Home Stipend

Being a fully remote team, we want to ensure your home office is comfortable. We provide a $500 WFH stipend to get your space upgraded!

Unlimited Vacation

Take the time you need: relax, rest and recover! We want our team working at their best so take the days you need.

Health Insurance

Our team is our most valuable resource so we do our part in helping cover health insurance for all team members. We offer different benefits based on if you are located in the USA or International.

We care about your well-being. Every team member receives $50 per month toward health and wellness, whether it's for fitness, mindfulness, or self-care.

We believe in always growing. That's why we provide $50 per month toward education: online courses, books, or workshops to keep your skills sharp.

Access to Cutting-Edge Tools

As part of our mission, you'll have access to the latest AI and technology tools, helping you stay ahead and do your best work.

We work across time zones, so we write things down: clear docs, thoughtful threads and fewer meetings.

Ready to join the team?

Take the next step in your career with Massive. We'd love to hear from you.