Operations Manager

Earley Law Group Injury Lawyers; Massachusetts; À distance; USD 70 000 - 110 000; Plein temps

Résumé du poste

A law firm specializing in personal injury is seeking a remote Operations Manager to manage day-to-day operations. The role involves overseeing workflows across various departments, addressing performance issues directly, and coordinating hiring efforts. Ideal candidates should have over 3 years of experience in operations and project management, strong communication skills, and the ability to work effectively in a remote environment. This position is integral to ensuring that case activities are managed efficiently and contribute to revenue generation.

Qualifications

• 3+ years operations, project management, or team supervision experience.
• Experience working in a remote environment.
• Strong written communication and organizational skills.

Responsabilités

• Monitor daily workflow and ensure files do not sit.
• Follow up with team members on aging tasks and deadlines.
• Coordinate hiring, onboarding, and routine HR matters.
• Handle operational and personnel issues before escalation.
• Track case closing steps including reimbursements and disbursement preparation.
• Communicate with bookkeeper to ensure funds move promptly.
• Implement procedures and maintain operational checklists.
• Provide regular operational reporting to leadership.

Connaissances

Operations Management

Project Management

Team Supervision

Communication Skills

Organizational Skills

Performance management

Description du poste

Overview

Earley Law Group Injury Lawyers is a Massachusetts personal injury law firm dedicated to helping people rebuild their lives after accidents. We emphasize communication, clarity, and professionalism so clients always understand where their case stands. Our team uses modern systems and structured processes to deliver reliable service and consistent results.

Role Description

We are hiring a full-time remote Operations Manager to run the day-to-day business operations of the firm.

This is not a purely administrative position and not a high-level executive role. This is a hands-on management role responsible for keeping work moving, ensuring accountability, and solving problems before they reach leadership.

You will oversee workflows across intake, case management, and settlement, follow up when work stalls, manage routine employee issues, and coordinate financial closing steps so cases turn into revenue efficiently.

You should be comfortable asking direct questions, tracking performance, and addressing problems early rather than waiting for them to resolve themselves.

Responsibilities

• Monitor daily workflow and ensure files do not sit
• Follow up with team members on aging tasks and deadlines
• Coordinate hiring, onboarding, and routine HR matters
• Handle operational and personnel issues before escalation
• Track case closing steps including reimbursements and disbursement preparation
• Communicate with bookkeeper to ensure funds move promptly
• Implement procedures and maintain operational checklists
• Provide regular operational reporting to leadership

Qualifications

• 3+ years operations, project management, or team supervision experience
• Experience working in a remote environment
• Strong written communication and organizational skills
• Comfortable addressing performance issues directly and professionally
• Able to manage multiple workflows simultaneously
• Service business or legal experience preferred but not required