Operations Manager

SOL Mental Health; Maryland; On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

401(k) with match

PTO with holidays

EAP

Short-term disability

Long-term disability

Life insurance

Job summary

The Operations Manager (Practice Manager) at SOL Mental Health oversees the day-to-day operations of multiple practices in Maryland, building a high-performing team and driving operational excellence.

Partners with Therapy Supervisors to align clinical and operational priorities, improve patient access, and optimize scheduling while maintaining strong financial performance.

Qualifications

• 3+ years of experience in healthcare practice management.
• Bachelor's degree strongly preferred; healthcare administration background preferred.
• Demonstrated success in team leadership and development.
• Strong organizational and communication skills.
• Proven ability to manage financial and operational metrics.
• Experience with healthcare electronic health records, practice management, and scheduling systems.
• Physical Requirements: Prolonged periods of sitting at a desk and working on a computer, and must be able to lift up to 15 pounds at times.

Responsibilities

• Lead the operational and business functions of SOL Mental Health practices, ensuring effective day-to-day operations while building a high-performing team.
• This role focuses on implementing organizational initiatives, driving team performance, managing practice operations, and partnering with the Therapy Supervisor to create an environment where exceptional mental health care can flourish.
• Practice Managers at SOL Mental Health directly supervise non-clinical Care Team Members and partner with clinical leaders to lead assigned Care Centers.
• Partner with Therapy Supervisors to align clinical and operational priorities and address practice challenges.
• Drive patient access, flow, and experience by implementing standardized workflows across the care lifecycle.
• Optimize scheduling, provider productivity, and clinician collaboration to support patient access and outcomes.
• Improve key performance metrics, including new patient conversion, retention, and no-show/cancellation rates.
• Oversee front desk operations, patient communication, and self-pay collections to ensure a high-quality experience and financial performance.
• Lead practice-level financial and operational performance, including budget management and use of data to drive decisions.
• Manage, coach, and develop the administrative care team, including hiring, onboarding, training, and performance management.
• Ensure regulatory compliance while leading operational initiatives, quality improvement efforts, and cross-functional collaboration.

Skills

Team leadership

Communication skills

Financial & operational metrics

Organization

Healthcare experience

Education

Bachelor's degree

Healthcare administration background

Tools

Healthcare EHR systems

Practice management systems

Scheduling systems

Job description

Operations Manager (Practice Manager) | Maryland

We’reredefiningwhat’spossible in mental health care—starting with you .

• $75,000 - $90,000 (Base + Bonus)
• 401(k) with match
• PTO + 10 paid holidays
• Employee Assistance Program (EAP)
• Short & long-term disability
• Life insurance

What You Bring

• 3+ years of experience in healthcare practice management
• Bachelor's degree strongly preferred; healthcare administration background preferred
• Demonstrated success in team leadership and development
• Strong organizational and communication skills
• Proven ability to manage financial and operational metrics
• Experience with healthcareelectronic health records,practice management, and schedulingsystems
• Physical Requirements: Prolonged periods of sitting at a desk and working on a computer, and must be able to lift up to 15 pounds at times

What You’ll Do

The Operations Manager (Practice Manager) leads the operational and business functions of SOL Mental Health practices, ensuring effective day-to-day operations while building a high-performing team. This role focuses on implementing organizational initiatives, driving team performance, managing practice operations, and partnering with the Therapy Supervisor to create an environment where exceptional mental health care can flourish.

Practice Managers at SOL Mental Health directly supervise non-clinical Care Team Members and partner with clinical leaders tolead assigned Care Centers.

• Partner with Therapy Supervisors to align clinical and operational priorities and address practice challenges
• Drive patient access, flow, and experience by implementing standardized workflows across the care lifecycle
• Optimize scheduling, provider productivity, and clinician collaboration to support patient access and outcomes
• Improve key performance metrics, including new patient conversion, retention, and no-show/cancellation rates
• Oversee front desk operations, patient communication, and self-pay collections to ensure a high-quality experience and financial performance
• Lead practice-level financial and operational performance, including budget management and use of data to drive decisions
• Manage, coach, and develop the administrative care team, including hiring, onboarding, training, and performance management
• Ensure regulatory compliance while leading operational initiatives, quality improvement efforts, and cross-functional collaboration

Our Culture

How we show up for each other and our patients:

We Lead with Heart
We Look for the Good
We Strengthen Each Other
We Strive for Excellence
We Break New Ground

Commitment to Inclusion

We’recommitted to building a diverse, inclusive workplace where everyone feels valued and supported.

Please note: This position is not currently eligible for employment visa sponsorship.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in SOL Mental Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.