Operations Manager

SOL Mental Health; Baltimore (MD); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

FSA/HSA

401(k) with match

PTO + 10 paid holidays

Employee Assistance Program

Disability insurance

Life insurance

Job summary

SOL Mental Health in Maryland is seeking an Operations Manager (Practice Manager) to lead daily operations, optimize workflows, and drive patient access and satisfaction. You will supervise administrative staff and collaborate with clinical leaders to support high-quality mental health care.

The role emphasizes budget oversight, performance metrics, and regulatory compliance, with a compensation range of $75,000–$90,000 plus bonus potential. A healthcare admin background is strongly preferred.

Qualifications

• 3+ years of experience in healthcare practice management.
• Bachelor's degree preferred; healthcare administration background preferred.
• Proven success in team leadership and development.
• Strong organizational and communication skills.
• Proven ability to manage financial and operational metrics.
• Experience with healthcare EHR, practice management, and scheduling systems.

Responsibilities

• Lead operational and business functions of SOL Mental Health practices, ensuring effective day-to-day operations and building a high-performing team.
• Directly supervise non-clinical Care Team Members and partner with clinical leaders to lead assigned Care Centers.
• Partner with Therapy Supervisors to align clinical and operational priorities and address practice challenges.
• Drive patient access, flow, and experience by implementing standardized workflows across the care lifecycle.
• Oversee front desk operations, patient communication, and self-pay collections to ensure quality and financial performance.
• Lead practice-level financial and operational performance, including budget management and data-driven decisions.
• Coach and develop administrative care teams, including hiring, onboarding, and performance management.
• Ensure regulatory compliance while leading quality improvement and cross-functional collaboration.

Skills

Team leadership

Organizational skills

Communication skills

Financial management

Operational metrics

EHR experience

Scheduling systems

Education

Bachelor's degree in healthcare administration

Tools

EHR systems

Practice management software

Job description

Operations Manager (Practice Manager) | Maryland Join our team at SOL Mental Health!

We’reredefiningwhat’spossible in mental health care—starting with you.

Compensation & Benefits

• $75,000 - $90,000 (Base + Bonus)
• Medical, dental, vision,FSAand HSA
• 401(k) with match
• PTO + 10 paid holidays
• Employee Assistance Program (EAP)
• Short & long-term disability
• Life insurance

What You Bring

• 3+ years of experience in healthcare practice management
• Bachelor's degree strongly preferred; healthcare administration background preferred
• Demonstrated success in team leadership and development
• Strong organizational and communication skills
• Proven ability to manage financial and operational metrics
• Experience with healthcareelectronic health records,practice management, and schedulingsystems
• Physical Requirements: Prolonged periods of sitting at a desk and working on a computer, and must be able to lift up to 15 pounds at times

What You’ll Do

The Operations Manager (Practice Manager) leads the operational and business functions of SOL Mental Health practices, ensuring effective day-to-day operations while building a high-performing team. This role focuses on implementing organizational initiatives, driving team performance, managing practice operations, and partnering with the Therapy Supervisor to create an environment where exceptional mental health care can flourish.

Practice Managers at SOL Mental Health directly supervise non-clinical Care Team Members and partner with clinical leaders tolead assigned Care Centers.

• Partner with Therapy Supervisors to align clinical and operational priorities and address practice challenges
• Drive patient access, flow, and experience by implementing standardized workflows across the care lifecycle
• Optimize scheduling, provider productivity, and clinician collaboration to support patient access and outcomes
• Improve key performance metrics, including new patient conversion, retention, and no-show/cancellation rates
• Oversee front desk operations, patient communication, and self-pay collections to ensure a high-quality experience and financial performance
• Lead practice-level financial and operational performance, including budget management and use of data to drive decisions
• Manage, coach, and develop the administrative care team, including hiring, onboarding, training, and performance management
• Ensure regulatory compliance while leading operational initiatives, quality improvement efforts, and cross-functional collaboration

Our Culture

How we show up for each other and our patients:

• We Lead with Heart
• We Look for the Good
• We Strengthen Each Other
• We Strive for Excellence
• We Break New Ground

Commitment to Inclusion

We’recommitted to building a diverse, inclusive workplace where everyone feels valued and supported.