Operations Manager

PLACE; Lockport (IL); Presencial; USD 60.000 - 65.000; Jornada completa

Descripción de la vacante

PLACE is seeking an Operations Manager to design, implement, and own all internal systems for superior client service and team efficiency. You will hire and lead staff, onboard agents, maintain data integrity, and drive productivity through structured processes.

You will oversee listing launches, coordinate with attorneys and brokers, and foster client relationships to generate referrals. A strong focus on documentation, compliance, and cost optimization completes the role.

Formación

• 2+ years experience in an operations role, preferably in the real estate industry.
• Ability to write reports, business correspondence, and procedure manuals.
• Proven ability to improve existing systems and lead teams.
• Strong organizational and communication skills.
• Experience with scheduling, calendars, and office software.

Responsabilidades

• Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service and communications.
• Hire and lead virtual support staff and in-house staff.
• Own the agent onboarding process, including trainings in person and virtually.
• Create and maintain systems for database integrity and accountability.
• Follow productivity rhythms to ensure agent productivity.
• Oversee listing launches and contract-to-close processes with a virtual assistant.
• Provide a world-class client experience via phone and email.
• Act as liaison between agents, clients, attorneys, escrow and brokers.
• Generate reviews and referrals from clients during/after transactions.
• Support recruiting and scheduling appointments for Team Operator.
• Plan client events to drive business referrals.
• Ensure team receipts are submitted to finance and look for expense reductions.
• Oversee state compliance and assist with basic accounting like processing commissions.
• Create and maintain the operations manual for the team.
• Keep leadership informed of challenges and propose solutions.
• Commit to weekly 1:1 coaching and PLACE/Brivity trainings.

Conocimientos

Systems design

Leadership

Organization

Project ownership

Communication

Problem solving

Social media

Herramientas

Office suite

Calendaring systems

Descripción del empleo

You have the opportunity to be surrounded by, learn from and grow with the top 1% of real estate professionals in North America. Come grow with us as our Operations Manager. We have a proven path and will provide you with the models, systems, tools coaching, training, and accountability that ensure success. Show up with the will and commitment to succeed. In addition to creating a limitless growth path for your career, you also can earn opportunities for revenue share, growth share, vesting, investing, and earning an opportunity to become a part of our consulting team.

Who Develops You:

Team Operator

What You’re Great At:

You are an organized, methodical, and driven professional with a servant leader’s heart. Systems are your jam -- creating them, implementing them, refining them. Your attention to detail is unsurpassed and you thrive on your high standards, quality of work, and your ability to serve others. You are an empire protector focused on protecting the time and resources of yourself and the rest of the team.

What You’ll Do:

• Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals.
• Hiring and leadership of virtual support staff, and in-house staff if applicable.
• Own the agent onboarding process, including holding trainings in person and virtually.
• Create and own systems for maintaining integrity of the database, including holding agents accountable to activities.
• Follow the systems for our productivity rhythms to ensure agent productivity.
• Manage the quality of all listing launches and contract to close, including overseeing a virtual professional who completes many of the tasks and creating systems for increased efficiencies and experience.
• Provide a world-class experience for clients through phone and email on behalf of the team through contract and beyond.
• Act as the liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers.
• Generate reviews and referrals from clients during and after the transaction.
• Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Operator.
• Plan and execute client events that are done at a high level to drive business referrals.
• Ensure all team receipts are obtained and submit to the finance team, when reports are generated, take ownership of finding opportunities to reduce expenses.
• Oversee state compliance and assist with basic accounting such as processing commissions and maintaining escrow journal records.
• Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity.
• Keep the team leader informed of any challenges that arise and bring potential solutions.
• Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings.

Skills and Character Necessary:

• Notice and take pride in the details
• Team player
• Proven ability to lead yourself and others with conviction
• Self-motivated
• Owning projects once asked to do them and following up with status updates
• Ability and desire to focus on one task for at least an hour during time blocks
• Positive and direct communication, both written and verbal
• Ability to problem solve and use critical thinking daily
• Have a “do whatever it takes” mentality
• Follow a current process as well as improving them and create new processes
• Learning-based and growth-minded
• Proactive vs. reactive
• Impeccably organized
• Knowledge of basic office suite software and calendaring systems
• Concerned about doing things the right way
• Calm and motivated under pressure
• Have patience with a high volume, detailed role
• Use social media for the benefit of the company as an ambassador
• Flexible

Required Background:

• Requires a prior work history that demonstrates the ability to plug into and improve existing systems, understand complexities of a process flow and lean processes, and provide an enthusiastic level of support to a team.
• Ability to write reports, business correspondence, and procedure manuals.
• 2+ years experience in an operations role, preferably in the real estate industry.

Other Details:

• Compensation depending on experience, ranges from $60,000 - $65,000/year.
• This is a full-time role in office, Monday through Friday with occasional evenings and weekends required.
• We are excited to meet the person(s) that truly believe they could be a match!