Operations Manager

PCI Municipal Services; Lexington (KY); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Professional development

Job summary

PCI Municipal Services in Lexington, Kentucky, is seeking a Parking Operations Manager to run day-to-day parking operations across on-street meters, garages and lots. You will lead frontline supervisors, ensure safe and revenue-positive operations, and coordinate with city departments for events and emergencies.

The role requires a Bachelor's degree and at least five years in parking or facility operations, with three years of supervisory experience.

Qualifications

• Bachelor's degree in business, public administration, transportation, urban planning or a related field; equivalent experience may substitute year for year.
• 5 years of progressively responsible experience in parking, transportation or facility operations, including at least 3 years supervising staff.
• Experience with parking enforcement programs and garage or lot operations.
• Valid driver's license and an acceptable driving record.

Responsibilities

• Oversee downtown on-street meters, pay stations, and zone changes.
• Direct daily operations of garages and lots, including access control and staffing.
• Lead enforcement team and oversee citation issuance and appeals.
• Manage maintenance programs for facilities and equipment.
• Prepare monthly reports on occupancy, revenue, citations, maintenance and staffing.
• Coordinate with traffic engineering, public works, police and businesses for events, road work and special projects.

Skills

Parking best practices

Revenue controls

Parking technology

Budget development

Data analysis

Written reporting

Customer service

ADA OSHA knowledge

Communication skills

Education

Bachelor's degree

Tools

PARCS

Mobile pay

LPR

Citation management

Permit software

Job description

Job Details

Job Location: Lexington - Lexington, KY 40507, Position Type: Full Time, Salary Range: $50,000.00 - $60,000.00 Salary, Job Shift: Any, Location: Fayette County, Kentucky

Position summary

The Parking Operations Manager runs day-to-day parking operations in Lexington, Kentucky, covering on-street metered parking, off-street garages and surface lots, parking enforcement, and facility and equipment maintenance. The role leads frontline supervisors and staff, keeps parking available and safe for residents, businesses and visitors, and protects the revenue the system generates.

Position Details

• Job title: Parking Operations Manager
• Location: Lexington
• Reports to: General Manager
• Direct reports: Enforcement Supervisor, Facilities & Maintenance Supervisor, Garage/Lot Operations Supervisor
• Employment type: Full time, exempt
• Schedule: Monday–Friday business hours, plus evenings, weekends and special events as needed; on call for emergencies

Essential duties and responsibilities

On-street operations

• Manage the downtown and neighborhood on-street system: meters, pay stations, mobile-pay zones, loading zones and time-limited spaces.
• Oversee residential permit parking programs, including eligibility, permit issuance and zone changes.
• Monitor occupancy and turnover data; recommend changes to rates, time limits and zone boundaries.
• Coordinate curb-space use with traffic engineering, public works, police and businesses for construction, events, street closures and snow removal.
• Manage temporary meter bagging, and loading-zone permits, and Residential permits

Off-street operations

• Direct daily operations of garages and surface lots, including access control, pay-on-foot and gated equipment, and attendant staffing.
• Manage monthly permit and contract parker programs, waitlists and validation programs.
• Plan and staff special-event parking, including traffic flow, pricing and post-event clearance.
• Oversee third-party operator contracts where applicable, monitoring performance against service standards.
• Ensure accurate revenue collection, cash handling, audit controls and daily reconciliation.

Parking enforcement

• Lead the enforcement team: schedule beats, set performance standards, and ensure fair, consistent and courteous enforcement of local parking ordinances.
• Oversee citation issuance, handheld devices and license plate recognition (LPR) systems.
• Manage booting, towing and impound coordination, and abandoned or scofflaw vehicle procedures.
• Oversee the citation appeals and hearing process and resolve escalated customer complaints.
• Track citation volume, collection rates and compliance trends; recommend ordinance or policy changes.

Maintenance and facilities

• Run preventive and corrective maintenance programs for garages, lots, meters, pay stations, gates, signage, lighting, cameras and striping.
• Conduct regular facility inspections for safety, cleanliness, ADA compliance and structural concerns; coordinate structural condition assessments.
• Manage snow and ice removal, sweeping, power washing and landscaping, using in-house crews or contractors.
• Scope, bid and oversee repair and capital projects, such as garage restoration, lighting upgrades and equipment replacement.
• Manage equipment inventory, spare parts and vendor warranties.

Leadership and administration

• Hire, train, schedule, coach and evaluate supervisors and frontline staff; foster a customer-service culture.
• Develop and manage the operations budget; track expenses and revenue against targets.
• Write and maintain standard operating procedures, safety programs and emergency response plans.
• Prepare monthly reports on occupancy, revenue, citations, maintenance and staffing for leadership and the board.
• Evaluate and implement parking technology, such as mobile payment, LPR, occupancy sensors and permit software.
• Represent the organization at community meetings and with businesses, neighborhood associations and city departments.
• Perform other related duties as assigned.

Compensation and benefits

• Salary range: $50,000-60,000 DOE per year, depending on experience.
• Bonus potentials each year
• Benefits: health, dental and vision insurance; retirement plan; paid time off and holidays; professional development and certification support.

Qualifications

Required

• Bachelor's degree in business, public administration, transportation, urban planning or a related field. Equivalent experience may substitute year for year.
• 5 years of progressively responsible experience in parking, transportation or facility operations, including at least 3 years’ supervising staff.
• Experience with parking enforcement programs and garage or lot operations.
• Valid driver's license and an acceptable driving record.

Preferred

• Certified Administrator of Public Parking (CAPP) or a related certification, or willingness to obtain it within 2 years.
• Experience in a municipal, parking authority or university setting.
• Experience managing operator contracts, capital projects or structural maintenance programs.

Knowledge, skills and abilities

• Parking industry best practices, revenue control and audit procedures.
• Parking technology: PARCS, mobile pay, LPR, citation management and permit systems.
• Budget development, data analysis and clear written reporting.
• Calm, professional handling of upset customers and difficult situations.
• Working knowledge of ADA requirements, OSHA safety practices and local ordinances.
• Strong communication with staff, elected officials, businesses and the public.

Working conditions

• Regular fieldwork in garages, lots and on street, in all weather conditions.
• Ability to walk and stand for extended periods, climb stairs and lift up to 25 lbs.
• Evening, weekend and event work; on call for emergencies such as equipment failures, weather and security incidents.