Airport Customer Service (63389)

Park Place Parking & Fast Park and Relax; Hebron Estates (KY); On-site; USD 23,000 - 25,000; Part time

Job summary

Fast Park & Relax in Hebron, KY is seeking a dependable Parking Guest Ambassador to help manage parking operations and assist guests throughout their parking experience. This part-time role focuses on directing traffic, monitoring spaces, and delivering excellent service.

The ideal candidate is customer-service oriented, able to work overnight and weekend shifts, and comfortable outdoors. Strong communication and the ability to multitask in a fast-moving environment are essential.

Qualifications

• High School Diploma or GED or equivalent.
• Minimum 1 year in dispatching or customer service.
• Experience handling high-volume calls and radio communications.
• Ability to work outdoors and stand for long periods.

Responsibilities

• Direct vehicles to parking spaces with hand signals and verbal directions.
• Monitor lots to maximize space and prevent congestion.
• Enforce time limits and parking rules.
• Assist guests with questions and issues.
• Operate gates, ticket dispensers, and payment systems.
• Prepare occupancy and revenue reports.
• Maintain clean, safe parking facilities.
• Perform related duties as assigned.

Skills

Communication

Customer service

Multitasking

Problem-solving

Teamwork

Education

High School Diploma or GED

Tools

Two-way radios

Basic computer skills

Job description

Job Details

Job Location: Cincinnati Fast Park - Hebron, KY 41048, Position Type: Part Time, Education Level: None, Salary Range: $17.00 - $18.00 Hourly, Travel Percentage: None, Job Shift: Any, Job Category: Customer Service, Parking Guest Ambassador - Fast Park & Relax

LOCATION: 613 Petersburg Road, Hebron, KY 41048

$17.00 - $18.00/hour

Shifts

• 8am - 4pm Saturday & Sunday
• 12am - 8am Saturday & Sunday (this is an overnight shift)

About the Role

Fast Park & Relax is seeking a dependable, customer‑focused Parking Guest Ambassador to help manage parking operations and support guests throughout their parking experience. This position is essential to maintaining efficient traffic flow, maximizing parking capacity, and delivering outstanding service to all customers.

Job Purpose

To effectively coordinate and oversee parking operations in a designated area by directing traffic, monitoring parking activity, assisting guests, enforcing parking regulations, and ensuring a safe, clean, and well‑managed environment.

Key Responsibilities

• Direct incoming and outgoing vehicles to available parking spaces using clear hand signals and verbal instructions
• Monitor parking lots to ensure efficient space usage and prevent congestion
• Enforce parking rules, including time limits and prohibited parking areas
• Respond to customer questions about parking availability, directions, and regulations
• Assist customers with parking‑related issues (lost tickets, lockouts, etc.)
• Communicate regularly with parking team members to ensure smooth operations
• Operate parking equipment, including gates, ticket dispensers, and payment systems
• Prepare reports on parking occupancy, revenue, and incident activity
• Maintain a clean, organized work area and ensure the safety and security of parking facilities
• Perform other related duties as assigned

Employee Benefits

• Medical Insurance (PPO or HDHP)
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Basic Life & AD&D Insurance
• Supplemental Life & AD&D Insurance
• Disability Insurance
• Employee Assistance Program (EAP)
• 401(k) Retirement Savings Plan
• Paid Time Off (PTO)
• Holiday Pay

Ideal Candidate

• Customer‑service oriented
• Reliable and able to work overnight/weekend shifts
• Excellent communicator
• Comfortable working outdoors and on your feet
• Able to multitask in a fast‑moving environment

Qualifications: Required Education

• High School Diploma or GED equivalent or an equivalent combination of education and experience.

Required Experience

• Minimum of one year of experience in dispatching, customer service or a related field.
• Experience handling high-volume phone calls and radio communications.
• Experience working in a fast-paced environment and managing multiple tasks simultaneously.

Required Skills and Abilities

• Excellent communication skills (verbal and written).
• Strong interpersonal skills and ability to maintain professionalism with diverse individuals.
• Ability to effectively handle stressful situations and resolve conflicts calmly and efficiently.
• Proficient in basic math and computer skills.
• Ability to read and interpret maps and directions.
• Strong problem-solving and decision-making skills.
• Ability to work independently and as part of a team.
• Ability to adapt to changing priorities and meet deadlines.
• Knowledge of parking procedures (preferred).
• Ability to operate two-way radios and other communication equipment.
• Ability to maintain accurate records and documentation.
• Ability to lift and move up to 25 pounds.
• Ability to climb, balance, stoop, kneel, crouch or crawl as needed.
• Ability to understand and follow written and verbal instructions.
• Ability to communicate effectively in English (both written and spoken).
• Ability to pass a background check and drug screening.