Parking & Traffic Control Specialist

Jamestown LP; Atlanta (GA); Hybrid; USD 19,000 - 30,000; Full time

Job summary

Jamestown in Atlanta, GA is seeking a Parking Enforcement Associate – Traffic Director to ensure a safe, organized parking experience for tenants, visitors and community members. You will direct traffic and monitor patterns while adapting to changing conditions and working within a team or independently.

The role requires weekend availability (Friday to Monday), strong customer service, knowledge of local geography, and the ability to use a handheld computer and drive a vehicle.

Qualifications

• Knowledge of geography of the area they are enforcing.
• Strong customer service abilities and professional demeanor.
• Ability to operate a motorized vehicle.
• Ability to use a handheld computer
• Ability to read, write and interpret the English language
• Ability to work in all weather conditions
• Must be 18 years of age or older at time of hire
• Ability to understand and apply parking regulations
• Ability to interact with others in a courteous and tactful manner
• Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule

Responsibilities

• Direct vehicle and pedestrian traffic in high-volume areas to ensure safe, efficient flow throughout the property.
• Manage ingress and egress points, including entrances, exits, and loading zones, to minimize congestion and maintain order.
• Coordinate with security, valet, and operations team to support real-time traffic control during peak hours, events and activations.
• Provide customer service by answering questions regarding directions, events, building locations and parking policies.
• Issue citations and warnings for non-compliance with a computerized handheld computer or manual tickets. Impound, boot, or relocate vehicles as directed.
• This position requires the ability to work alone and therefore must exercise proper judgement, tact, and diplomacy in dealing with people.
• Assist maintenance staff with duties related to parking program and facility upkeep and maintenance. This includes but is not limited to inspecting and assessing lots for maintenance issues, painting, cleaning, and repairing parking meters and pay and display machines, installing signs, signposts, and meter posts.
• Maintain high visibility and situational awareness to quickly respond to changing conditions or incidents.
• Assist in the collection and security of all monies received through parking citation, multi-parking space, TEZ technology and any other means of collecting parking revenues and fees.
• Assist event staff with activities related to parking for events. This includes but is not limited to setting up for events, traffic control, receipt of payment for parking, and lot usage control.
• Assist office staff with activities related to permit sales during peak seasons. This includes but is not limited to data entry, collating mailings, providing frontline customer service.
• Other related duties as assigned.
• Please note that Enforcement Officers are not sworn police officers and have no arresting authority.

Skills

Customer service

Geography knowledge

Handheld computer

Vehicle operation

English literacy

Safety awareness

Job description

Jamestown in Atlanta, GA is seeking a Parking Enforcement Associate – Traffic Director to ensure a safe, organized parking experience for tenants, visitors and community members. You will direct traffic and monitor patterns while adapting to changing conditions and working within a team or independently.

The role requires weekend availability (Friday to Monday), strong customer service, knowledge of local geography, and the ability to use a handheld computer and drive a vehicle.