Operations Manager

Jobtome; Lewes (DE); Presencial; USD 64.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation: 2 weeks

Sick days: 5

Holidays: 12 days

401(k) retirement plan

Medical/Dental/Vision/Life insurance

Short-term disability

Voluntary long-term disability

Descripción de la vacante

Transdev in Sussex County, DE is seeking an Operations Manager to oversee daily transit operations, supervise staff and operators, and ensure service quality and safety compliance. You will work closely with the General Manager and dispatch teams while managing budgetary adherence and company policies.

The role requires CDL with passenger and air brake endorsements, 3+ years supervisory experience in transit, and strong communication skills.

Formación

• High school diploma or equivalent.
• Class B or higher Commercial Driver’s License with Passenger endorsement and Air brake endorsement required or ability to obtain one.
• 3+ years supervisory experience; transit experience preferred.
• Thorough knowledge of transit system regulations and operations.
• Working knowledge of Microsoft Word and Excel and relevant database programs.
• Good written and oral communication skills.
• Ability to organize and perform work efficiently with strong attention to detail.
• Ability to work with labor; may involve labor grievances and negotiations.
• Subject to DOT drug testing per 49 CFR Part 40.

Responsabilidades

• Supervise daily activities of operators and coordinate with supervisors and dispatch personnel.
• Oversee scheduling of operators and monitor operations; coordinate service delivery with superiors.
• Collaborate with maintenance to meet all operation service requirements.
• Track, compile and analyze performance data.
• Address interdepartmental issues and resolve employee grievances.
• Improve processes and route scheduling.
• Make hiring decisions for authorized roles; evaluate staff performance.
• Assist in accident/incident investigations and safety/training support.
• Coordinate with safety and training to meet safety goals and directives.
• May operate a vehicle in revenue service if necessary.
• Perform other duties as required.

Conocimientos

Staff supervision

Budget management

Transit regulations

MS Word & Excel

Communication skills

Labor relations

Flexible hours

Educación

High school diploma or equivalent

Herramientas

Database programs

Descripción del empleo

Operations Manager

The Operations Manager reports directly to the General Manager in fulfilling daily operations including but not limited to route supervision, staff and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance, managing the entire operation in the absence of the General Manager, complying with all Company policies and managing the operation within the budgetary plan for Sussex County, DE.

Competitive compensation package of minimum $64,000 – maximum $75,000

Benefits include

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy

Key Responsibilities

• Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel.
• Oversees scheduling of operators, monitors operations and coordinates delivery of service with superiors.
• Works closely with the maintenance department to ensure that all operation service requirements are met.
• Track, compile and analyze performance;
• handle interdepartmental issues;
• resolve employee issuesand grievances;
• improve processes and route scheduling.
• Makes hiring decisions for authorized roles;
• evaluates the work performance of staff;ensures the timely and efficient completion of all assigned tasks.
• Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel.
• Coordinates with the safety and training department to ensure all safety goals and directives are met.
• May operate a vehicle in revenue service, if necessary.
• Other duties as required.

Qualifications

• High school diploma or equivalent, such as GED, required
• Class B or higher Commercial Driver’s License with Passenger endorsement and Air brake endorsement required or the ability to obtain one
• 3 or more years supervisory experience required, transit experience preferred.
• Thorough knowledge of transit system regulations and operations.
• Working knowledge and proficiency with Microsoft Word, Excel and relevant database programs
• Good written and oral communication skills
• Ability to organize and perform work efficiently, strong attention to details
• Ability to work effectively with labor; may include labor grievances and negotiations
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

Combination of office and field work in transit facilities, maintenance shops, terminals, stations, and operational environments.

May require travel between facilities and operational sites.

May be required to respond to emergencies, accidents, and incidents outside normal business hours.

Occasional lifting, standing, walking, and exposure to varying weather conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free workplace

Transdev maintains a drug‑free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre‑employment drug screen.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.Com or watch an overview video at https://youtu.Be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

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