Operations Manager

Northern Michigan University; Lakewood (MI); On-site; USD 50,000 - 54,000; Full time

Job summary

Northern Michigan University is seeking an Operations Manager in the Dining Services-Northern Center to oversee production and serving of food and beverages for large-scale operations.

The role requires an Associate's Degree and leadership experience in a foodservice environment. Responsibilities include planning, ordering, scheduling, and ensuring policy compliance while delivering high-quality customer service.

Qualifications

• Knowledge of catering, restaurant service etiquette and buffet decorating.
• Knowledge of business and management principles for planning, resource allocation and leadership.
• Excellent oral and written communication skills.
• Time management skills.
• Ability to teach others how to do something.
• Ability to assess performance and implement improvements.

Responsibilities

• Plan, order, receive, schedule, assign and assist in the management of production and serving of food and/or beverages.
• Ensure policies and procedures are maintained and high-quality customer service is delivered.

Skills

Catering knowledge

Leadership

Communication skills

Time management

Customer service

Training ability

Floor operations

Education

Associate's Degree

Job description

Position Title

Operations Manager

Department

Dining Services-Northern Center

Term of Assignment

Continuing

FLSA Status

Non-Exempt = overtime eligible

Work Schedule

Position works a variable schedule includingvariable shifts, days, and work location(s); including evenings andweekends. The schedule may include start times between 6:00 am and2:00 pm depending upon operational needs.

Salary

Targeted Salary Range: $50,240-$54,000

Travel

No travel

Brief Statement of Duties

Plan, order, receive, schedule,assign and assist in the management of production and serving offood and/or beverages and other responsibilities of a large-volumefood service operation and catering. Ensure that establishedUniversity and/or Department policies and procedures are maintainedand high-quality customer service is delivered.

Minimum Qualifications

Required Education

Associate's Degree

Required Specialized Training/Certifications

• Valid driver'slicense (required for 12-month positions).
• Food Service Sanitation Certification (ServSafe) or the ability toobtain within six months the start of employment.

Required Minimum Work Experience

• Bachelor's Degree with twoyears' experience in a quantity food service production OR anAssociate Degree with four years' experience in a quantity foodservice production.
• Two years' work experience in kitchen-related purchasing, inventorycontrol, cost control and forecasting.
• Two years' experience in a leadership/supervisory role.
• Experience with computerized menu management systems and knowledgeof office and industry software applications, including wordprocessing, spreadsheets, database management, e-mail and web-basedapplications.

Knowledge, Skills, Abilities, or Attributes Required for Satisfactory Performance of the Position Duties

• Knowledge of catering, restaurant service etiquette and buffetdecorating.
• Knowledge of business and management principles involved inplanning, resource allocation, human resources modeling, leadershiptechniques, production methods and coordination of people andresources.
• Knowledge of principles and processes for providing customer andpersonal services which includes needs assessment, qualitystandards and evaluation of customer satisfaction.
• Excellent oral and written communication skills.
• Time management skills.
• Ability to teach others how to do something.
• Ability to assess performance of self, others and the situation forimprovements or corrective action.
• Service orientation abilities, e.g., actively looking for ways tohelp people.
• Ability to effectively respond to a high-pressure environmentand/or unpredictable outcomes.
• Ability to work flexible and demanding hours for Dining Servicescustomers.
• Ability to complete "Licensed Franchise Training Modules" andmaintain confidentiality according to the Starbucks' Master LicenseAgreement.
• Actively work on the floor to ensure smooth service, stepping intofrontline roles (cooking, serving, or expediting) as operationalvolume demands.

Additional Desirable Qualifications

• CBORD Menu Management System experience.
• Training experience.
• Experience working with college students.
• Purchasing experience.

Contact Information

Erica Jean, HR Generalist, 906 2271087

Equal Opportunity Statement

NMU is an equal opportunity employer.