Attractions Ops Manager: Team Leadership & Guest Experience

Malibu Jack's Indoor Theme Park; Lafayette (IN); On-site; USD 50,000 - 75,000; Full time

Job summary

Malibu Jack's Lafayette seeks an Operations Manager to lead attractions operators, technicians, and guest services to deliver a fun, safe, and efficient entertainment experience for families. The role requires strong communication, time management and a passion for exceptional customer service.

You will supervise 15-50+ staff, maintain attendance records daily, and train Shift Lead and Front Desk Lead positions.

Qualifications

• Must have strong leadership and communication skills.
• Proven ability to manage a diverse team in a fast-paced environment.
• Demonstrated commitment to safety and guest service.

Responsibilities

• Supervise 15-50+ staff and ensure efficient daily operations.
• Maintain attendance records daily.
• Inspect attractions for safe operation and training.
• Train Shift Lead and Front Desk Lead daily.
• Oversee scheduling, redemption, cleaning supplies as needed.
• Be on call for special projects or holidays.

Skills

Teamwork

Attention to detail

Customer service

Time management

Leadership

Education

High school diploma or GED

One year of management or supervisory experience

Must be at least 21 years old

Job description

Malibu Jack's Lafayette seeks an Operations Manager to lead attractions operators, technicians, and guest services to deliver a fun, safe, and efficient entertainment experience for families. The role requires strong communication, time management and a passion for exceptional customer service.

You will supervise 15-50+ staff, maintain attendance records daily, and train Shift Lead and Front Desk Lead positions.