Operations Manager

Better Talent; Kissimmee (FL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Casual Dress

Mac Workstation

Happy Hour

Company Vehicle

Paid Day Off On Your Birthday For Vol.

Universal Annual Pass

Fun Work Environment

Job summary

Element Vacation Homes in Central Florida seeks an organized, detail-oriented Operations Manager to oversee end-to-end property readiness, guest satisfaction, and brand standards across all operations.

You will lead a cross-functional team, recruit and train staff, and deliver elevated experiences with concierge services, show-ready homes, and prompt issue resolution. This ground-floor role rewards passion and hard work.

Qualifications

• Progressive experience in vacation rental or hotel operations.
• Proven leadership with strong time management, communication, and organizational skills.
• Out of the box thinker & aggressive problem solver – you don’t let anything stand in your way – no excuses.
• Team player, we all wear many hats.
• Exceptional social & people skills – you’ll need to be able to make sincere connections with guests, potential guests, community members, owners, and vendors.
• Ability to work independently under pressure, prioritize tasks, and handle a fast-paced environment with a sense of urgency.
• Meticulous attention to detail.
• Basic maintenance abilities.
• Reliable transportation & flexible schedule – weekends & holidays required.
• Ability to lift up to 50 lbs.

Responsibilities

• Direct day-to-day operations, ensuring smooth departmental coordination while upholding brand standards and keeping the team informed on products, services, policies, and local knowledge
• Complete ownership of overall condition of properties, conducting detailed arrival/departure inspections, maintaining showcase-ready standards, and ensuring all electronics, arcades, appliances, and amenities function perfectly
• Lead, recruit, train and support a diverse operations team spanning housekeeping to maintenance while fostering strong vendor relationships
• Ensure VIPs, owners, repeat guests, and media visitors receive an exceptional experience, including executing concierge services to enhance their stay
• Seamlessly onboard new properties into program including creating initial punch list, accepting deliveries, assembly tasks, staging, and other logistical tasks, ensuring all deadlines are kept.
• Forecast and schedule tasks for smooth operations, oversee seasonal maintenance, and respond swiftly to emergencies and guest issues
• Accurately report/log key information and actively engage with online feedback

Skills

Leadership

Time management

Communication

Attention to detail

Teamwork

Problem solving

Job description

COMPANY OVERVIEW

Element Vacation Homes is a Central Florida property management company specializing in larger high-quality short-term vacation home rentals. Formed in late 2020 with an emphasis on happy owners and happy guests.

POSITION SUMMARY

Element Vacation Homes is currently seeking an organized, detail-oriented Operations Manager to join our team. Our systems are pretty good but we need you to make them even better. This position wears many hats including:

• End-to-End Operations: Manage property readiness, guest satisfaction, and brand standards across all operations departments
• Leadership & Team Building: Guide, train, and motivate a cross-functional team to deliver excellence every day
• Elevated Experiences: Create memorable stays through concierge services, showcase-ready homes, and prompt issue resolution

This is a pivotal ground floor role within our organization and therefore we are only seeking passionate, hardworking rock stars to apply.

RESPONSIBILITIES

Some of what you’ll be doing:

• Direct day-to-day operations, ensuring smooth departmental coordination while upholding brand standards and keeping the team informed on products, services, policies, and local knowledge
• Complete ownership of overall condition of properties, conducting detailed arrival/departure inspections, maintaining showcase-ready standards, and ensuring all electronics, arcades, appliances, and amenities function perfectly * Fair warning: our standards are pretty high
• Lead, recruit, train and support a diverse operations team spanning housekeeping to maintenance while fostering strong vendor relationships
• Ensure VIPs, owners, repeat guests, and media visitors receive an exceptional experience, including executing concierge services to enhance their stay
• Seamlessly onboard new properties into program including creating initial punch list, accepting deliveries, assembly tasks, staging, and other logistical tasks, ensuring all deadlines are kept.
• Forecast and schedule tasks for smooth operations, oversee seasonal maintenance, and respond swiftly to emergencies and guest issues
• Accurately report/log key information and actively engage with online feedback??

QUALIFICATIONS

• Progressive experience in vacation rental or hotel operations
• Proven leadership with strong time management, communication, and organizational skills
• Out of the box thinker & aggressive problem solver – you don’t let anything stand in your way – no excuses
• Team player, we all wear many hats
• Exceptional social & people skills – you’ll need to be able to make sincere connections with guests, potential guests, community members, owners, and vendors
• Ability to work independently under pressure, prioritize tasks, and handle a fast-paced environment with a sense of urgency
• Meticulous attention to detail
• Basic maintenance abilities
• Reliable transportation & flexible schedule – weekends & holidays required
• Ability to lift up to 50 lbs.

COMPENSATION & BENEFITS

Annual Salary: $65,000 - $75,000 based on experience

Benefits & Perks:

What you get

• Competitive salary
• Generous time off policy – after all, we’re in the vacation business!

Additional Perks

• Casual Dress
• Mac Workstation
• Happy Hour
• Company Vehicle
• Paid Day Off On Your Birthday For Quarterly Volunteer Work
• Universal Annual Pass
• Fun Work Environment