Vacation Rental Operations Manager

Better Talent; South Haven (MI); On-site; USD 60,000 - 74,000; Full time

Benefits offered by this job

Paid time off

401(k) with company matching

Health insurance

Relocation assistance

Flexible scheduling

Job summary

Better Talent in Southwest Michigan seeks a proactive leader to oversee vacation rental operations, including reservations, housekeeping, maintenance, and property care. You’ll blend strategy with hands-on involvement to keep daily operations running smoothly and to drive long-term growth.

You thrive in a fast-paced environment, solve problems, and build strong relationships with property owners, guests, and staff—delivering seamless service and 5-star hospitality across the portfolio.

Qualifications

• Proven leadership experience managing cross-functional teams in vacation rental, property management, or hospitality operations.
• Strong organizational skills to prioritize multiple tasks in a fast-paced environment.
• Hands-on, results-driven problem solver who thrives under pressure and takes initiative.
• Excellent communication and interpersonal skills to build trust with staff, owners, and guests.
• Tech-savvy with experience in property management systems (PMS) or similar operational software.
• Valid driver’s license, reliable transportation, and ability to respond to urgent operational needs as required.
• Adaptable, detail-oriented, and collaborative—comfortable wearing multiple hats while leading a team.

Responsibilities

• Lead and support a cross-functional team across reservations, maintenance, property care, and housekeeping—jumping in to help and modeling high standards of work.
• Oversee daily operations, including scheduling, vendor coordination, seasonal readiness, and responding to urgent issues.
• Ensure smooth guest and homeowner experiences through clear communication, proactive problem-solving, attention to detail, and delivery of 5-star service and hospitality.
• Track workflows and help the team work efficiently, making practical adjustments where needed.
• Collaborate closely with senior leadership to stay aligned on priorities, updates, and operational decisions.
• Contribute to improvements in operations by learning through hands-on experience and observing daily processes.

Skills

Leadership

Organizational skills

Problem solving

Communication

Tech-savvy (PMS)

Driver's license

Multi-tasking

Collaboration

Tools

Property management systems (PMS)

Job description

COMPANY OVERVIEW:

About us

We are a well-established, locally owned company in Southwest Michigan, offering full-service vacation rental management and real estate services. Involved in the community and known for our excellent local reputation, we take pride in delivering 5-star service and hospitality in everything we do.

POSITION SUMMARY:

We’re seeking a motivated leader to oversee our vacation rental operations, including reservations, housekeeping, maintenance, and property care. This role combines strategy with hands‑on involvement—you’ll keep daily operations running smoothly while refining systems, resolving escalated issues, and supporting long‑term growth.

The ideal candidate is proactive, adaptable, and thrives in a fast‑paced environment. You enjoy problem‑solving, know how to bring out the best in a team, and build strong relationships with property owners, guests, and staff—delivering seamless operations, exceptional service, and lasting results.

RESPONSIBILITIES:

• Lead and support a cross-functional team across reservations, maintenance, property care, and housekeeping—jumping in to help and modeling high standards of work.
• Oversee daily operations, including scheduling, vendor coordination, seasonal readiness, and responding to urgent issues.
• Ensure smooth guest and homeowner experiences through clear communication, proactive problem‑solving, attention to detail, and delivery of 5-star service and hospitality.
• Track workflows and help the team work efficiently, making practical adjustments where needed.
• Collaborate closely with senior leadership to stay aligned on priorities, updates, and operational decisions.
• Contribute to improvements in operations by learning through hands‑on experience and observing daily processes.

QUALIFICATIONS:

• Proven leadership experience managing cross‑functional teams, preferably in vacation rental, property management, or hospitality operations.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast‑paced, dynamic environment.
• Hands‑on, results‑driven problem solver who thrives under pressure and takes initiative.
• Excellent communication and interpersonal skills to build trust with staff, owners, and guests.
• Tech‑savvy with experience in property management systems (PMS) or similar operational software.
• Valid driver’s license, reliable transportation, and ability to respond to urgent operational needs as required.
• Adaptable, detail‑oriented, and collaborative—comfortable wearing multiple hats while leading a team.

Other Requirement

• Availability on weekends and occasional participation in company events outside regular hours.
• Ability to perform physical tasks, including standing, walking, reaching, and lifting objects up to 25lbs regularly (up to 50lbs occasionally).
• Comfortable spending periods at a desk working on a computer.

COMPENSATION & BENEFITS:

Annual Salary: $60,000 - $74,000 based on experience

Benefits:

• Paid time off, including sick days, vacation, and flex days.
• 401(k) with company matching.
• Health insurance.
• Workplace perks, including activities, snacks, coffee, tea, and filtered water.
• Adaptable scheduling to support work‑life balance and seasonal demands.
• Relocation assistance

Schedule:

Typically Thursday–Monday (Tues/Wed off) or Wednesday–Sunday (Mon/Tue off), with weekends as the busiest days.

Willingness to work overtime during peak season; more flexible time off during the off‑season.

Job Type: Full-Time

Job Location: Holland, MI area