Operations Manager

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly); Kansas City (KS); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in the retail sector is seeking an Operations Manager to oversee E-commerce, Wholesale, and Retail replenishment fulfillment. This role demands strong leadership in a dynamic environment, focusing on customer satisfaction and operational efficiency. The ideal candidate will have experience in managing teams, implementing processes, and ensuring compliance with safety protocols. The position offers a comprehensive benefits package and the opportunity to work in a collaborative team setting.

Benefits

Medical

Dental

Vision

PTO

Employee Discounts

Retirement Savings

Qualifications

• 3-5 years of experience in a direct-to-consumer fulfillment environment.
• Proven ability to lead teams and manage projects beyond departmental scope.

Responsibilities

• Ensure customer satisfaction by timely delivery of products.
• Mentor and develop supervisors, leads, and employees.
• Lead startup meetings and conduct inspections to maintain quality standards.

Skills

Leadership

Communication

Problem Solving

Education

College degree in relevant fields

Tools

Warehouse Management Systems

Order Management Systems

Job description

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This position is located at 11681 State Ave, Kansas City, Kansas, 66111 United States

Role Summary

Schedule: Sunday-Thursday 5:30pm-2:00am

The Operations Manager is responsible for overseeing E-commerce, Wholesale, and Retail replenishment fulfillment in a multi-channel fulfillment center. The role requires leadership in a dynamic environment, guiding teams to meet ambitious goals, and expertise in Material Handling Equipment (MHE) automation methods to streamline operations.

Role Responsibilities

1. Ensure customer satisfaction by timely delivery of products and collaboration with support teams to improve processes.
2. Address operational issues with management and cross-functional teams.
3. Build effective relationships across organizational levels using excellent communication skills.
4. Mentor and develop supervisors, leads, and employees.
5. Set performance standards and recognize achievements.
6. Implement disciplinary actions when necessary, in collaboration with supervisors.
7. Act as liaison between associates and senior management, including HR communication.
8. Motivate team players with a positive attitude and strong communication skills.
9. Proactively address maintenance and safety issues.
10. Ensure compliance with Loss Prevention protocols.
11. Lead startup meetings and conduct inspections to maintain quality standards.
12. Cross-train associates to increase operational versatility.
13. Provide equipment and supplies to support staff.
14. Support other departments as needed and perform additional duties as assigned.

Role Qualifications

1. College degree in relevant fields or equivalent work experience.
2. 3-5 years of experience in a direct-to-consumer fulfillment environment.
3. Proficiency in Warehouse Management Systems (WMS) like Manhattan and Order Management Systems (OMS).
4. Leadership experience across various departments.
5. Proven ability to lead teams and manage projects beyond departmental scope.
6. Focus on departmental performance, efficiency, and overall operations.
7. Experience in personnel development and talent growth initiatives.
8. Ability to work overtime and maintain acceptable attendance.

Physical Requirements

• Stand, walk, climb, bend, and lift up to 50 pounds.
• Operate warehouse equipment safely.

The Perks

URBN offers comprehensive benefits including medical, dental, vision, PTO, employee discounts, retirement savings, and more. Visit www.urbn.com/work-with-us/benefits for details.

EEO Statement

URBN is committed to diversity and inclusion, providing equal employment opportunities without regard to protected characteristics. We promote a safe, respectful, and fair work environment and offer anti-harassment training.