Marketing Operations Manager

Madrivo; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Madrivo is seeking a Client Success Manager to enhance sales processes and optimize communication across teams. This entry-level position offers a fully remote work environment and focuses on maintaining high satisfaction scores while driving operational efficiency. Join a fast-paced, innovative company recognized as one of the best places to work in the US.

Benefits

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Qualifications

• Entry-level position focused on client success and process optimization.
• Requires strong communication skills and familiarity with various tools.

Responsibilities

• Document and maintain Client Success processes.
• Conduct regular audits and ensure timely resolution of issues.
• Manage internal escalations and maintain team accountability.

Skills

Process Optimization

Communication

Compliance

Tools

ClickUp

Everflow

Retreaver

Leadspedia

Ringba

Job description

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This range is provided by Madrivo. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $100,000.00/yr

Additional compensation types

Annual Bonus

Client Success Manager

About Madrivo:

Madrivo is a world-ranked leader in the affiliate marketing space, helping businesses acquire new customers through targeted email marketing campaigns. We're a fast-paced, award-winning company with a strong focus on employee well-being and growth.

The Role:

To accelerate and enhance the sales process by establishing reliable systems, optimizing communication, and fostering strong alignment across various internal teams. This role is pivotal in ensuring Client Success operates with consistent effectiveness, clarity, and provides a robust operational framework that empowers both sales, client success, and compliance teams for scalable growth.

Key Responsibilities:

Process Optimization, Communication & Compliance:

• Thoroughly document, maintain the accuracy of, and secure approval for all Client Success processes from Madrivo Internal Site, Business Development (BD), Publisher Development Manager (PDM), and Compliance stakeholders.
• Develop and execute clear communication and comprehensive transition plans for all process modifications.
• Conduct regular audits of Client Success and Sales processes, diligently track identified issues, and ensure their timely resolution.
• Drive a significant reduction in process-related errors compared to previous periods.
• Why this matters: Enables sales and compliance teams to operate more efficiently and confidently, minimizing repetitive inquiries and escalations.
• Achieve high satisfaction scores from new team members regarding the clarity, thoroughness, and confidence-building aspects of their onboarding experience.
• Ensure all new team members receive comprehensive training on essential tools and workflows, including ClickUp, Everflow, Retreaver, Leadspedia, and Ringba.
• Maintain an active and readily accessible resource hub containing Standard Operating Procedures (SOPs), concise one-pagers, and practical execution templates.
• Gather regular feedback from BD and PDM teams to identify and implement measurable improvements in clarity and efficiency.
• Why this matters: Shortens the learning curve for new hires, improves their meeting preparedness, and allows them to contribute more quickly with reduced reliance on others.
• Independently manage all internal escalations within Client Success, resolving them without requiring executive intervention.
• Foster strong alignment with Madrivo Internal Site, Compliance, Client Success, BD and PDM teams, evidenced by positive feedback through regular check-ins.
• Implement a well-defined triage system for Publisher Quality Assurance (QA) and violations, ensuring clear responsibilities for handoffs.
• Thoroughly document and address the root cause of all high-friction issues.
• Why this matters: Builds trust and credibility, maintains operational stability, and ensures seamless collaboration across dynamic workflows.

CS Team Accountability & Quality:

• Maintain a very low rate of Service Level Agreement (SLA) misses across all Client Success deliverables.
• Ensure all Client Success deliverables undergo thorough quality checks before being shared externally or with other teams.
• Maintain clear ownership, deadlines, and detailed completion notes for all tasks within ClickUp.
• Conduct regular internal audits of Client Success work to identify areas for improvement and track the implementation of solutions.
• Why this matters: Guarantees consistent and reliable performance, minimizes rework, and enhances predictability for all downstream teams.
• Implement a consistent number of process or tooling improvements each quarter, ensuring thorough documentation and training.
• Conduct regular reviews and updates of all documentation and SOPs.
• Maintain informative reporting dashboards to provide insights to BD, PDM, and Compliance on violations, pacing, and publisher trends.
• Drive innovations, including automation, AI assistants, and workflow enhancements, that demonstrably accelerate sales velocity, improve execution quality, or mitigate compliance risks.
• Competitive salary and benefits package
• Opportunity to work in a fast-paced, innovative environment
• Collaborative and supportive team culture

At Madrivo, we trust each other to do our best work where it works best for us and our teams. For us, this means that we offer a fully remote work environment for our employees with flexibility in scheduling and a collaborative team atmosphere. We value time together and host team retreats to learn together, build relationships and enjoy beautiful scenery.

Madrivo is an integrated online media firm that is growing rapidly in affiliate marketing and lead generation space. We are ranked one of the Top 5 Best CPA Networks worldwide and the “Best 100 companies to work for in the US” so we are seeking qualified candidates who will fit into our high-performing, achievement-based culture. Madrivo’s executive leadership team realizes the importance of prioritizing health and happiness of our employees and has worked hard over the years to nurture a one-of-a-kind workplace culture that earned us a Great Place to Work certification three years in a row.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Project Management, and Sales

• Industries

  Advertising Services

Referrals increase your chances of interviewing at Madrivo by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

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