Operations Manager

Archer; Indianapolis (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

Scale Computing is seeking an Indianapolis-based Operations Manager to lead our Operations team across warranty, provisioning, licensing, inventory, and orders. You will manage a team of Operations Coordinators, drive cost improvements, and scale processes to keep the business running smoothly across departments.

Partner with Implementations, Support, Sales, Product, Finance and Vendors to maintain data integrity, optimize sourcing and delivery, and design processes for product launches and

Qualifications

• 5+ years of people and business management experience in an operations capacity.
• Bachelor's degree or equivalent work experience.
• A track record of improving processes and solving problems before they elevate.
• Strong business acumen, technical aptitude, and attention to detail.
• Ability to manage competing priorities in a fast-paced, interrupt-driven environment with minimal supervision.
• Clear communication with customers and colleagues across roles and skill levels, remote and in person.
• Proficiency with Google Workspace; Salesforce and AI experience preferred.

Responsibilities

• Lead and develop a team of Operations Coordinators, owning escalations across warranty replacements and returns, support renewals and cases, new business orders, inventory and warehouse, supply chain issues, and third-party license tracking
• Partner with Implementations, Support, Sales, Product, Finance, Marketing, and 3rd Party vendors to keep operations efficient and accurate
• Own data integrity for our products in our multiple business systems
• Maintain global relationships with manufacturers, OEMs, and vendors, covering ordering, provisioning and delivery of equipment and services
• Run technology alliance programs with third-party software vendors, including process design, metrics reporting, and partner-facing content
• Build processes and documentation for product launches and end-of-life (EOL) transitions
• Review and coordinate pre-sales requests, proofs of concept, hardware trials, demos and deployment activities

Skills

Leadership

Process improvement

Analytical thinking

Education

Bachelor's degree or equivalent

Tools

Google Workspace

Salesforce

AI experience

Job description

Archer is collaborating with Scale Computing to connect them with exceptional professionals for this role.

Scale Computing is hiring an experienced Indianapolis based Operations Manager to lead our Operations team and keep the business running smoothly across departments. You'll manage a team of Operations Coordinators, own the processes behind orders, provisioning, warranty, licensing, and inventory. Your goal will be to drive improvements by optimizing costs, being faster and more efficient as we scale.

What You’ll Do

• Lead and develop a team of Operations Coordinators, owning escalations across warranty replacements and returns, support renewals and cases, new business orders, inventory and warehouse, supply chain issues, and third-party license tracking
• Partner with Implementations, Support, Sales, Product, Finance, Marketing, and 3rd Party vendors to keep operations efficient and accurate
• Own data integrity for our products in our multiple business systems
• Maintain global relationships with manufacturers, OEMs, and vendors, covering ordering, provisioning and delivery of equipment and services
• Run technology alliance programs with third-party software vendors, including process design, metrics reporting, and partner-facing content
• Build processes and documentation for product launches and end-of-life (EOL) transitions
• Review and coordinate pre-sales requests, proofs of concept, hardware trials, demos and deployment activities
• 5+ years of people and business management experience in an operations capacity
• Bachelor's degree or equivalent work experience
• A track record of improving processes and solving problems before they elevate
• Strong business acumen, technical aptitude, and attention to detail
• Ability to manage competing priorities in a fast-paced, interrupt-driven environment with minimal supervision
• Clear communication with customers and colleagues across roles and skill levels, remote and in person
• Proficiency with Google Workspace; Salesforce and AI experience preferred

Scale Computing is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.