Operations Manager

Scale Computing, Inc.; Indianapolis (IN); Hybride; USD 90 000 - 130 000; Plein temps

Résumé du poste

Scale Computing, Indianapolis-based, seeks an experienced Operations Manager to lead the Operations team and optimize processes across orders, provisioning, warranty, licensing, and inventory. You will drive cost improvements, speed, and efficiency as the business scales.

You will manage a team of Operations Coordinators, coordinate with multiple departments, and maintain data integrity in various systems while sustaining strong relationships with vendors and manufacturers.

Qualifications

• 5+ years of people and business management experience in an operations capacity.
• Bachelor's degree or equivalent work experience.
• A track record of improving processes and solving problems before they escape.
• Strong business acumen, technical aptitude, and attention to detail.
• Ability to manage competing priorities in a fast-paced, interrupt-driven environment with minimal supervision.
• Clear communication with customers and colleagues across roles and skill levels, remote and in person.
• Proficiency with Google Workspace; Salesforce and AI experience preferred.

Responsabilités

• Lead and develop a team of Operations Coordinators, owning escalations across warranty replacements and returns, support renewals and cases, new business orders, inventory and warehouse, supply chain issues, and third-party license tracking.
• Partner with Implementations, Support, Sales, Product, Finance, Marketing, and 3rd Party vendors to keep operations efficient and accurate.
• Own data integrity for our products in our multiple business systems.
• Maintain global relationships with manufacturers, OEMs, and vendors, covering ordering, provisioning and delivery of equipment and services.
• Run technology alliance programs with third-party software vendors, including process design, metrics reporting, and partner-facing content.
• Build processes and documentation for product launches and end-of-life (EOL) transitions.
• Review and coordinate pre-sales requests, proofs of concept, hardware trials, demos and deployment activities.

Connaissances

People management

Operations management

Process improvement

Communication

Google Workspace

Salesforce

AI experience

Formation

Bachelor's degree or equivalent

Outils

Salesforce

Google Workspace

AI experience

Description du poste

Description

Scale Computing is hiring an experienced Indianapolis based Operations Manager to lead our Operations team and keep the business running smoothly across departments. You\'ll manage a team of Operations Coordinators, own the processes behind orders, provisioning, warranty, licensing, and inventory. Your goal will be to drive improvements by optimizing costs, being faster and more efficient as we scale.

What You\'ll Do

• Lead and develop a team of Operations Coordinators, owning escalations across warranty replacements and returns, support renewals and cases, new business orders, inventory and warehouse, supply chain issues, and third-party license tracking


• Partner with Implementations, Support, Sales, Product, Finance, Marketing, and 3rd Party vendors to keep operations efficient and accurate


• Own data integrity for our products in our multiple business systems


• Maintain global relationships with manufacturers, OEMs, and vendors, covering ordering, provisioning and delivery of equipment and services


• Run technology alliance programs with third-party software vendors, including process design, metrics reporting, and partner-facing content


• Build processes and documentation for product launches and end-of-life (EOL) transitions


• Review and coordinate pre-sales requests, proofs of concept, hardware trials, demos and deployment activities

Requirements

• 5+ years of people and business management experience in an operations capacity


• Bachelor\'s degree or equivalent work experience


• A track record of improving processes and solving problems before they escape


• Strong business acumen, technical aptitude, and attention to detail


• Ability to manage competing priorities in a fast-paced, interrupt-driven environment with minimal supervision


• Clear communication with customers and colleagues across roles and skill levels, remote and in person


• Proficiency with Google Workspace; Salesforce and AI experience preferred

Scale Computing is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.