Operations Manager

Scale Computing INC; Indianapolis (IN); On-site; USD 90,000 - 125,000; Full time

Job summary

Scale Computing is seeking an experienced Indianapolis-based Operations Manager to lead the Operations team and ensure smooth cross-department functioning as we scale. You will manage a team of Operations Coordinators and own processes behind orders, provisioning, warranty, licensing, and inventory.

Your role focuses on driving improvements by reducing costs, increasing speed, and boosting efficiency while coordinating with multiple departments and vendors.

Qualifications

• 5+ years of people and business management experience in an operations capacity.
• Bachelor's degree or equivalent work experience.
• Track record of improving processes and solving problems before they escape.
• Strong business acumen, technical aptitude, and attention to detail.
• Ability to manage competing priorities in a fast-paced, interrupt-driven environment with minimal supervision.
• Clear communication with customers and colleagues across roles and skill levels, remote and in person.
• Proficiency with Google Workspace; Salesforce and AI experience preferred.

Responsibilities

• Lead and develop a team of Operations Coordinators, owning escalations across warranty replacements and returns, support renewals and cases, new business orders, inventory and warehouse, supply chain issues, and third-party license tracking.
• Partner with Implementations, Support, Sales, Product, Finance, Marketing, and 3rd Party vendors to keep operations efficient and accurate.
• Own data integrity for our products in our multiple business systems.
• Maintain global relationships with manufacturers, OEMs, and vendors, covering ordering, provisioning and delivery of equipment and services.
• Run technology alliance programs with third-party software vendors, including process design, metrics reporting, and partner-facing content.
• Build processes and documentation for product launches and end-of-life (EOL) transitions.
• Review and coordinate pre-sales requests, proofs of concept, hardware trials, demos and deployment activities.

Skills

People management

Operations management

Process improvement

Communication

Education

Bachelor's degree or equivalent

Tools

Google Workspace

Salesforce

AI

Job description

Description

Scale Computing is hiring an experienced Indianapolis based Operations Manager to lead our Operations team and keep the business running smoothly across departments. You\'ll manage a team of Operations Coordinators, own the processes behind orders, provisioning, warranty, licensing, and inventory. Your goal will be to drive improvements by optimizing costs, being faster and more efficient as we scale.

What You\'ll Do

• Lead and develop a team of Operations Coordinators, owning escalations across warranty replacements and returns, support renewals and cases, new business orders, inventory and warehouse, supply chain issues, and third-party license tracking


• Partner with Implementations, Support, Sales, Product, Finance, Marketing, and 3rd Party vendors to keep operations efficient and accurate


• Own data integrity for our products in our multiple business systems


• Maintain global relationships with manufacturers, OEMs, and vendors, covering ordering, provisioning and delivery of equipment and services


• Run technology alliance programs with third-party software vendors, including process design, metrics reporting, and partner-facing content


• Build processes and documentation for product launches and end-of-life (EOL) transitions


• Review and coordinate pre-sales requests, proofs of concept, hardware trials, demos and deployment activities

Requirements

• 5+ years of people and business management experience in an operations capacity


• Bachelor\'s degree or equivalent work experience


• A track record of improving processes and solving problems before they escape


• Strong business acumen, technical aptitude, and attention to detail


• Ability to manage competing priorities in a fast-paced, interrupt-driven environment with minimal supervision


• Clear communication with customers and colleagues across roles and skill levels, remote and in person


• Proficiency with Google Workspace; Salesforce and AI experience preferred

Scale Computing is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.