Operations Manager

Simons Bitzer & Associates, PC; Indianapolis (IN); Hybrid; USD 99,000 - 121,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

Paid Holidays

CPA license dues

Continuing Professional Education (CPE

Professional development opportunities

Job summary

Simons Bitzer & Associates, PC in Indianapolis seeks an experienced Operations Manager with a strong public accounting background to lead day-to-day firm operations and drive strategic initiatives. This role collaborates with the managing partner to enhance workflow, efficiency, and profitability.

The position offers a clear path to leadership, including potential advancement to Operations Director and equity partnership.

Qualifications

• 5–10+ years of relevant experience, with public accounting preferred.
• CPA license preferred or actively pursuing.
• Strong operations, practice management and leadership experience.

Responsibilities

• Lead Firm Operations: oversee workflow across tax, accounting, and advisory services.
• Drive Strategic Execution: partner with leadership to implement initiatives and KPIs.
• Improve Processes: identify bottlenecks and develop practical solutions.
• Develop Our Team: lead recruiting, onboarding, retention and training.
• Monitor Firm Financial Performance: budgeting, forecasting, cash flow and pricing.
• Support Marketing & Business Development: help brand and client experience.
• Lead Technology & Systems: evaluate and promote practice management tools.
• Champion Client Service: ensure high-quality client experience.

Skills

Operations management

Leadership

Strategic planning

Public accounting

Education

CPA license

Job description

Helping Businesses Succeed. Helping Professionals Thrive.

Simons Bitzer is a boutique CPA firm established in 1995 that focuses on helping Central Indiana companies reach their business goals. Our clients are progressive and they desire more than just accounting and tax services.

Operations Manager

Position: Manager
Department: Operations
Status: Full-time

Position Summary

We are seeking an experienced Operations Manager with a strong public accounting background to play a key leadership role in managing and enhancing the day-to-day operations of our firm. This individual will play a critical leadership role in executing the firm’s strategic vision, enhancing internal processes, and driving operational excellence across all functional areas.

This is more than an administrative position. The Operations Manager will work closely with the managing partner and leadership team to turn strategy into action, enhance workflow and efficiency, develop our people, and help position the firm for continued growth.

For the right individual, this position offers a clear leadership growth track to Operations Director, with the potential for future executive leadership and equity partnership.

Responsibilities

• Lead Firm Operations: Oversee workflow across tax, accounting, and advisory services, including scheduling, staffing, deadlines, utilization, and overall capacity.
• Drive Strategic Execution: Partner with the managing partner and leadership team to implement firm initiatives, monitor key performance indicators, and hold teams accountable to established goals.
• Improve Processes: Identify inefficiencies and bottlenecks and develop practical solutions to improve workflow, technology, communication, and profitability.
• Develop Our Team: Lead recruiting, onboarding, retention, performance management, career development, training, and employee engagement initiatives.
• Monitor Firm Financial Performance: Oversee budgeting, forecasting, billing, collections, cash flow, and key financial metrics while supporting pricing and profitability decisions.
• Support Marketing & Business Development: Help execute marketing initiatives, strengthen the firm’s brand and client experience, and support partners in business development.
• Lead Technology & Systems: Evaluate and implement practice management and workflow systems and promote automation and technology that helps to improve efficiency.
• Champion Client Service: Help ensure consistent, high-quality client experience and address operational issues that may affect client satisfaction.

And so, what does it take to be part of our team? A professional (CPA License or actively pursuing, preferred, but not required) with 5–10+ years of relevant experience, with public accounting experience preferred. Candidates with strong operations, practice management, and leadership experience in other professional services environments are also encouraged to apply. A professional with a strong understanding of tax and/or accounting workflows would also be a preferred qualification

Compensation & Benefits

Compensation: $110,000 + based on experience, CPA certification, and technical expertise

Bonus Eligibility: Performance-based bonuses and significant long-term career growth opportunity

Benefits May Include: Health insurance/Simple Plan with employer match/AFLAC/Paid Time Off & Paid Holidays, CPA license and professional dues /Continuing Professional Education (CPE)/Professional development opportunities