Firm Operations Manager

Snyder Cohn PC; North Bethesda (MD); On-site; USD 105,000 - 130,000; Full time

Benefits offered by this job

Health benefits package

401(k) match

17 days annual leave

10 days sick leave

CPA exam assistance

Job summary

Snyder Cohn PC is seeking an experienced Operations Manager to lead the administrative team and oversee office operations, facilities, and vendor relationships. You will partner with firm leadership to streamline processes and empower professionals to deliver top client service.

Ideal candidates bring 5+ years of operations leadership in a professional services setting, strong organizational and communication skills, and a collaborative leadership style.

Qualifications

• 5+ years of operations leadership experience in a professional services environment.
• Experience leading administrative teams and managing office operations.
• Excellent organizational, communication, and project management skills.
• Ability to prioritize multiple projects and deadlines in a fast-paced environment.
• Strong leadership with a collaborative, service-oriented approach.
• High attention to detail, professionalism, and discretion with confidential information.
• Experience working with vendors, facilities management, and operational budgets.
• Familiarity with public accounting operations or time and billing systems is a plus.
• Bachelor's degree in Business, Operations, Facilities Management, or related field preferred.

Responsibilities

• Lead and develop the administrative team to deliver excellent service and smooth daily operations.
• Oversee office operations: reception, mail, conference room scheduling, supplies, and logistics.
• Manage facilities, building relations, security access, maintenance, and vendor partnerships.
• Coordinate onboarding, licensing, compliance, records management, and admin workflows.
• Collaborate with firm leadership to improve processes and boost efficiency.
• Support annual operations initiatives, tech implementations, and firm projects.
• Coordinate administrative work during tax season to ensure deadlines and workflows stay on track.
• Prepare operational communications and provide ongoing support to partners and associates.
• Manage purchasing, expenses, insurance renewals, and vendor contracts.
• Maintain a professional, organized, and welcoming office environment for staff and clients.

Skills

Operations leadership

Team leadership

Project management

Organization

Communication

Vendor management

Facilities management

Budget management

Confidential handling

Education

Bachelor's degree in Business/Operations/Facilities Management

Tools

Time & billing systems

Job description

We're looking for an experienced Operations Manager to join our growing public accounting firm and play a key role in keeping our day-to-day operations running seamlessly.

In this role, you'll oversee office operations, facilities, administrative processes, and vendor relationships while leading our administrative team. You'll partner closely with firm leadership to improve processes, and ensure our professionals have everything they need to deliver exceptional client service.

If you're a proactive problem solver who enjoys creating efficient systems, leading teams, and making an impact behind the scenes, we'd love to meet you.

What You'll Do

• Lead and support our administrative team, ensuring excellent service and smooth daily operations.
• Oversee office operations, including reception, mail services, conference room coordination, office supplies, and general logistics.
• Manage facilities, building relationships, security access, maintenance, and vendor partnerships.
• Coordinate operational processes including onboarding, licensing, compliance, records management, and administrative workflows.
• Partner with firm leadership to improve processes and identify opportunities to increase efficiency across the organization.
• Support annual operational initiatives, technology implementations, and firm-wide projects.
• Coordinate administrative operations during tax season, helping ensure deadlines and workflows stay on track.
• Prepare operational communications and provide ongoing support to partners and associates.
• Manage purchasing, operational expenses, insurance renewals, and vendor contracts.
• Help maintain a professional, organized, and welcoming office environment for employees and clients alike.

What We're Looking For

• 5+ years of operations leadership experience, preferably within a professional services environment.
• Experience leading administrative teams and managing office operations.
• Excellent organizational, communication, and project management skills.
• The ability to prioritize multiple projects and deadlines in a fast-paced environment.
• Strong leadership skills with a collaborative, service-oriented approach.
• High attention to detail, professionalism, and sound judgment when handling confidential information.
• Experience working with vendors, facilities management, and operational budgets.
• Familiarity with public accounting operations or time and billing systems is a plus.
• A bachelor's degree in Business, Operations, Facilities Management, or a related field is preferred.

Benefits

• Competitive salary and bonus potential.
• Comprehensive health benefits package.
• Retirement savings plan with employer match.
• Opportunities for professional development and career advancement.
• Collaborative and supportive work environment.

Salary $105,000 - $130,000.

The above salary range represents a general guideline; however, Snyder Cohn considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. As such, in certain circumstances, offers may be outside of the listed salary range.

Snyder Cohn is a mid-sized CPA firm that puts staff development and client empowerment first. Named one of Accounting Today’s 2024 Best Accounting Firms to Work For, we cultivate a collaborative work environment, believe in work-life balance and are proud to offer exciting opportunities and incentives for professional growth, including continuing education and CPA exam assistance. In addition, we offer generous benefits, including 17 days of annual leave, 10 days of sick leave, 401(k) plan with company match, a rich health insurance package, including medical, dental, vision, disability, and more!

We are an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.