Firm Operations Manager

Snyder Cohn PC; North Bethesda (MD); On-site; USD 105,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

401(k) with company match

Professional development opportunities

Generous paid time off

Job summary

Snyder Cohn PC is seeking an experienced Firm Operations Manager to oversee daily administrative operations for the growing public accounting firm. This hands-on leadership role manages the administrative team, oversees office operations, and partners with leadership to ensure professionals have the systems and support needed to deliver exceptional client service.

If you are organized, collaborative, and enjoy building efficient processes and a high-performing office, we’d love to hear from you.

Qualifications

• 5+ years of office or operations management experience in professional services.
• Experience leading an administrative or office support team.
• Excellent organizational and project management skills with multiple priorities.
• Strong communication and collaborative leadership style.
• Experience developing and improving office processes.

Responsibilities

• Lead Our Administrative Team: supervise and support administrative professionals; coordinate daily workflows and office coverage; establish processes and accountability.
• Oversee Office Operations: manage reception, conference rooms, mail, supplies, and logistics; coordinate onboarding; maintain records and docs; prepare updates.
• Support Firm Operations: coordinate workflows for tax, audit, and advisory teams; oversee licenses and registrations; assist with software implementations and improvements; monitor projects and deadlines.
• Improve Processes: identify opportunities to streamline workflows; partner with leadership on projects; document standard office procedures.
• Coordinate Office Facilities & Vendors: serve as primary contact for building management; manage maintenance, access, parking, and vendor relations; handle procurement and invoices; assist with insurance renewals.

Skills

Leadership

Organization

Communication

Project management

Vendor management

Education

Bachelor's degree in Business/Operations

Tools

Time and billing software

Job description

We're looking for an experienced Firm Operations Manager to oversee the day-to-day administrative operations of our growing public accounting firm.

This is a hands-on leadership role responsible for managing our administrative team, overseeing office operations, improving firm processes, and partnering with leadership to ensure our professionals have the systems and support they need to deliver exceptional client service.

If you're an organized, collaborative leader who enjoys building efficient processes, supporting a high-performing office, and solving problems before they arise, we'd love to hear from you.

What You'll Do

Lead Our Administrative Team

• Supervise, mentor, and support our administrative professionals.
• Coordinate daily workflows, schedules, and office coverage.
• Help establish consistent processes and accountability across the administrative team.
• Support performance management and ongoing development of administrative staff.

Oversee Office Operations

• Ensure the office operates efficiently each day, including reception, conference rooms, mail services, office supplies, and general office logistics.
• Coordinate onboarding logistics for new hires, including workspace preparation, building access, equipment coordination, and introductions to office procedures.
• Maintain firm records, filing systems, and administrative documentation.
• Prepare firm-wide operational communications and administrative updates.

Support Firm Operations

• Coordinate administrative workflows supporting tax, audit, and advisory teams.
• Oversee CPE tracking, CPA license renewals, business registrations, and recurring compliance activities.
• Assist with software implementations and operational improvement initiatives.
• Monitor recurring firm projects, deadlines, and annual operational processes.

Improve Processes

• Identify opportunities to streamline administrative workflows and improve efficiency.
• Partner with firm leadership on operational projects and continuous improvement initiatives.
• Develop and document standardized office procedures.

Coordinate Office Facilities & Vendors

• Serve as the primary contact for building management and office vendors.
• Coordinate office maintenance, security access, parking, and building communications.
• Manage vendor relationships, purchasing, office supplies, and operational invoices.
• Support insurance renewals and vendor contract administration.

Support Busy Season Operations

• Coordinate administrative support during tax season, including workflow tracking, office logistics, weekend coverage, meal coordination, courier services, and deadline support.
• Assist with e-file processes, organizer tracking, return assembly coordination, and seasonal administrative activities.

What We're Looking For

We're seeking someone who has successfully managed office operations within a professional services environment and enjoys creating structure, efficiency, and consistency.

Qualifications

• 5+ years of office or operations management experience, preferably within a professional services organization (public accounting, legal, consulting, financial services, engineering, architecture, or similar).
• Experience leading an administrative or office support team.
• Exceptional organizational and project management skills with the ability to manage multiple priorities.
• Strong communication skills and a collaborative leadership style.
• Experience developing and improving office processes.
• Professionalism, sound judgment, and the ability to handle confidential information.
• Experience managing vendor relationships, office operations, and administrative budgets.
• Familiarity with public accounting operations or time and billing software is a plus.
• Bachelor's degree in Business, Operations, or a related field preferred.

Benefits:

• Competitive salary and bonus potential.

• Comprehensive health benefits package.

• Retirement savings plan with employer match.

• Opportunities for professional development and career advancement.

• Collaborative and supportive work environment.

Salary $105,000 - $130,000.

The above salary range represents a general guideline; however, Snyder Cohn considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. As such, in certain circumstances, offers may be outside of the listed salary range.

Why Join Us?

Snyder Cohn is a mid-sized CPA firm that prioritizes staff development and client empowerment. Named one of Accounting Today's 2026 Best Accounting Firms to Work For, we foster a collaborative work environment, value work-life balance and are proud to offer exciting opportunities and incentives for professional growth, including continuing education. In addition, we offer generous benefits, including 17 days of annual leave, 10 days of sick leave, 401(k) plan with company match, a rich health insurance package, including medical, dental, vision, disability, and more!

We are an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.