Operations Manager

SIMPLE SOLUTIONS PSYCHOTHERAPY; Rancho Cucamonga (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k)

Company car

Health insurance

Training & development

Vision insurance

Job summary

SIMPLE SOLUTIONS PSYCHOTHERAPY in Rancho Cucamonga seeks an Operations Manager responsible for enhancing daily operations and ensuring high-quality client services. You will implement strategic goals, manage multiple departments, oversee budgets, and foster a culture of improvement.

The ideal candidate will have a Bachelor's in Business Administration or related field and 3-5 years of leadership experience. Benefits include a 401(k), health insurance, and company car.

Qualifications

• 3-5 years of operations or division leadership experience.
• Experience managing cross-functional teams in a fast-changing environment.
• Strong project management experience and ability to drive results.

Responsibilities

• Oversee day-to-day operations to ensure efficiency.
• Mentor and train departmental managers.
• Establish performance metrics and analyze processes.
• Improve customer satisfaction and manage operational budgets.

Skills

Business understanding

Communication skills

Leadership abilities

Analytical skills

Organizational skills

Proficiency in Microsoft Office Suite

Project management

Tech-savvy

Education

Bachelor's degree in Business Administration or related field

Tools

Operational software

Databases

Job description

Benefits:

• 401(k)
• Company car
• Health insurance
• Training & development
• Vision insurance

Job Summary The Operations Manager is responsible for overseeing and improving day-to-day operations to ensure efficiency, high-quality client services, and meaningful social impact. This role executes the company’s strategic goals by developing and implementing operational strategies, managing multiple departments, overseeing budgets, and leading teams while fostering a culture of continuous improvement and innovation.

Supervisory Responsibilities

• Participate in the hiring, training, and development of departmental managers
• Organize, oversee, and support departmental workflows and schedules
• Conduct timely and constructive performance evaluations
• Address employee discipline and terminations in accordance with company policy
• Implement the CEO’s vision and strategic objectives at an operational level
• Lead, mentor, and train the management team
• Develop strategies for recruiting, training, and retaining high-performing staff

Key Duties and Responsibilities

• Establish and monitor quantitative and qualitative performance metrics (KPIs)
• Analyze and improve business processes and operational procedures
• Implement policies and procedures to improve daily operations
• Ensure safe, adequate, and compliant work environments
• Oversee multiple departments and ensure alignment with CEO-established goals
• Communicate new directives, policies, and procedures clearly to leadership and staff
• Improve customer satisfaction through operational enhancements
• Coordinate efforts across business office, clinical, and case management teams
• Promote a positive organizational image internally and externally
• Manage operational budgets and ensure fiscal accountability
• Collaborate with leadership to ensure smooth workflows and alignment

Required Skills and Abilities

• Strong understanding of business, finance, and operational practices
• Excellent verbal, written, and interpersonal communication skills
• Proven leadership, diplomacy, and people-management abilities
• Strong analytical, decision-making, and problem-solving skills
• Highly organized with strong attention to detail
• Proficiency in Microsoft Office Suite and operational software
• Experience with databases and project management tools
• Tech-savvy, with comfort using digital tools and emerging technologies

Education and Experience

• Bachelor’s degree in Business Administration, Operations Management, Healthcare Administration, or a related field preferred
• Minimum of 3–5 years of operations or division leadership experience
• Experience managing processes, workflows, and cross functional teams
• Experience in a fast growing or high change environment preferred
• Strong project management experience
• Demonstrated ability to lead teams and drive results
• Experience interpreting financial data and managing budgets

Physical Requirements

• Prolonged periods of sitting and working on a computer or driving in a car
• Regular use of phone, email, and video conferencing tools
• Ability to lift up to 15 pounds as needed

Other duties may be assigned, and responsibilities may change based on business needs.