Account Operations Manager

Jobtailor; Minnesota; On-site; USD 100,000 - 130,000; Full time

Job summary

Jobtailor in Minnesota seeks an experienced Sales Operations/Account Management professional to manage large accounts and drive operational excellence. You will coordinate with internal teams, oversee performance reviews, and shape strategic initiatives for growth.

The role requires a four-year degree, 6+ years of related experience, and a CSOP certification. You will lead negotiations, model financials, and mentor junior staff within a compliant framework.

Qualifications

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or related discipline.
• Typically has 6+ years of work experience in account management or related fields.
• Certified Sales Operations Professional (CSOP)

Responsibilities

• Manages the operational business relationships with large accounts providing operational perspective and addressing concerns.
• Acts as a point of escalation and collaborates with other teams to drive resolution of operational issues while advocating for customer/partner requirements.
• Conducts regular operational performance reviews with the customer/partner and drives improvement plans.
• Communicates operational process changes to customers/partners and internal teams while driving the implementation phase.
• Identifies potential risks with key accounts and develops risk management strategies and contingency plans.
• Leads complex pricing negotiations and contract discussions with key customers ensuring mutually beneficial terms.
• Stays current with industry trends to provide strategic insights and opportunities for innovation and growth.
• Mentors junior team members ensuring customer interactions align with ethics and compliance.
• Performs financial modeling to identify opportunities for cost savings and profitability.
• Delivers customized training and enablement programs for key customers.

Skills

Account management

Business development

Sales operations

Customer service

Financial modeling

Education

Bachelor's degree

Job description

Responsibilities

• Manages the operational business relationships with large accounts providing operational perspective and addressing concerns.
• Acts as a point of escalation and collaborates with other teams to drive the resolution of operational issues while advocating for customer/partner requirements.
• Conducts regular operational performance reviews with the customer/partner and drives improvement plans.
• Communicates operational process changes to customers/partners and internal teams while also driving the implementation phase.
• Identifies potential risks associated with key accounts and develops risk management strategies and contingency plans to ensure business continuity.
• Leads complex pricing negotiations and contract discussions with key customers ensuring that contract terms are mutually beneficial and aligned with strategic objectives.
• Stays current with industry trends and emerging technologies to provide strategic insights to the customers, identifying opportunities for innovation and growth.
• Mentors junior team members and ensures that all customer interactions and dealings align with ethical standards and regulatory compliance.
• Performs financial modeling and analysis to identify opportunities for cost savings, revenue growth, and improved profitability within key accounts.
• Delivers customized training and enablement programs for key customers to maximize the value they receive from the organization’s products or services.

Requirements

• Four‑year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 6+ years of work experience, preferably in account management, business development, supply chain, customer service, or a related field.
• Certified Sales Operations Professional (CSOP)