Operations Manager

Roylo Partners; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Roylo Partners in Indianapolis seeks an Operations Manager to oversee daily team activity and customer-facing operations at an associate level. You’ll begin with defined responsibilities and learn company procedures before taking on more, with training and coaching provided.

Reliable commuting to our Indianapolis workplace is required. No specific degree or leadership title is required, and you’ll grow into more responsibilities as you gain experience.

Qualifications

• Communicates clearly and listens carefully.
• Takes responsibility and follows through.
• Supports colleagues respectfully.
• Stays organized when priorities change.
• Is comfortable using email, calendars, and basic spreadsheets.

Responsibilities

• Organize daily tasks and communicate agreed team priorities.
• Speak with customers and visitors, clarify requests, and coordinate next steps.
• Check outstanding actions and keep colleagues informed.
• Support new starters with routine questions and daily procedures.
• Update operational records and prepare straightforward progress reports.
• Help resolve everyday service issues and refer complex matters to management.

Skills

Communication

Listening

Organization

Customer service

Team support

Tools

Email

Calendar apps

Spreadsheets

Job description

Indianapolis, IN | Full-time | Monday–Friday | On-site

You’ve helped a colleague, handled a customer request, or kept a busy shift organized. Now you’re looking for an opportunity to build on that experience with guidance and more responsibility.

We’re hiring an Operations Manager in Indianapolis at a developing, associate level. You’ll support daily team activity and customer-facing operations alongside experienced management. Previous management experience isn’t required; you’ll start with defined responsibilities and learn company procedures before taking on more.

What You’ll Help Coordinate

• Organize daily tasks and communicate agreed team priorities.
• Speak with customers and visitors, clarify requests, and coordinate next steps.
• Check outstanding actions and keep colleagues informed.
• Support new starters with routine questions and daily procedures.
• Update operational records and prepare straightforward progress reports.
• Help resolve everyday service issues and refer complex matters to management.

Potential Matters Here

Retail, hospitality, events, customer-facing work, or team support experience can provide a useful foundation. A specific degree or previous leadership title isn’t required.

We’re looking for someone who:

• Communicates clearly and listens carefully.
• Takes responsibility and follows through.
• Supports colleagues respectfully.
• Stays organized when priorities change.
• Is comfortable using email, calendars, and basic spreadsheets.

Learn Before Taking on More

Training and coaching will cover company systems, customer communication, and workload coordination. You’ll receive feedback as you develop your judgment and confidence, with management support for decisions outside your responsibilities.

Reliable commuting to our Indianapolis workplace is required.

Equal Opportunity Employer. Reasonable accommodation is available during recruitment.