Operations Manager

Scale Computing, Inc.; Indianapolis (IN); On-site; USD 90,000 - 140,000; Full time

Job summary

Scale Computing, Inc. is seeking an experienced Operations Manager based in Indianapolis to lead the Operations team and streamline cross-department processes.

You will manage a team of Operations Coordinators and own workflows for orders, provisioning, warranty, licensing, and inventory as we scale. You will collaborate with Implementations, Support, Sales, Product, Finance, Marketing, and third-party vendors to maintain efficiency and accuracy, while driving data integrity across systems and

Qualifications

• 5+ years of people and operations management experience.
• Bachelor's degree or equivalent work experience.
• Track record of improving processes before scaling.
• Strong business acumen, technical aptitude, and attention to detail.

Responsibilities

• Lead and develop a team of Operations Coordinators, owning escalations across warranty replacements and returns, support renewals and cases, new business orders, inventory and warehouse, supply chain issues, and third-party license tracking.
• Partner with Implementations, Support, Sales, Product, Finance, Marketing, and 3rd Party vendors to keep operations efficient and accurate.
• Own data integrity for our products in our multiple business systems.
• Maintain global relationships with manufacturers, OEMs, and vendors, covering ordering, provisioning and delivery of equipment and services.
• Run technology alliance programs with third-party software vendors, including process design, metrics reporting, and partner-facing content.
• Build processes and documentation for product launches and end-of-life (EOL) transitions.
• Review and coordinate pre-sales requests, proofs of concept, hardware trials, demos and deployment activities.

Skills

Leadership

Process improvement

Business acumen

Communication skills

Google Workspace

Salesforce

AI experience

Education

Bachelor's degree

Tools

Google Workspace

Salesforce

AI tools

Job description

Description

Scale Computing is hiring an experienced Indianapolis based Operations Manager to lead our Operations team and keep the business running smoothly across departments. You'll manage a team of Operations Coordinators, own the processes behind orders, provisioning, warranty, licensing, and inventory. Your goal will be to drive improvements by optimizing costs, being faster and more efficient as we scale.

Description

Scale Computing is hiring an experienced Indianapolis based Operations Manager to lead our Operations team and keep the business running smoothly across departments. You'll manage a team of Operations Coordinators, own the processes behind orders, provisioning, warranty, licensing, and inventory. Your goal will be to drive improvements by optimizing costs, being faster and more efficient as we scale.

What You'll Do

• Lead and develop a team of Operations Coordinators, owning escalations across warranty replacements and returns, support renewals and cases, new business orders, inventory and warehouse, supply chain issues, and third-party license tracking
• Partner with Implementations, Support, Sales, Product, Finance, Marketing, and 3rd Party vendors to keep operations efficient and accurate
• Own data integrity for our products in our multiple business systems
• Maintain global relationships with manufacturers, OEMs, and vendors, covering ordering, provisioning and delivery of equipment and services
• Run technology alliance programs with third-party software vendors, including process design, metrics reporting, and partner-facing content
• Build processes and documentation for product launches and end-of-life (EOL) transitions
• Review and coordinate pre-sales requests, proofs of concept, hardware trials, demos and deployment activities

Requirements

• 5+ years of people and business management experience in an operations capacity
• Bachelor's degree or equivalent work experience
• A track record of improving processes and solving problems before they scale
• Strong business acumen, technical aptitude, and attention to detail
• Ability to manage competing priorities in a fast-paced, interrupt-driven environment with minimal supervision
• Clear communication with customers and colleagues across roles and skill levels, remote and in person
• Proficiency with Google Workspace; Salesforce and AI experience preferred

Scale Computing is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.