Operations Manager

Paycom; Hyattsville (MD); On-site; USD 100,000 - 120,000; Full time

Job summary

Paycom seeks an Operations Manager for Mall at Prince Georges in Hyattsville, MD. The role focuses on cost-effective operation, maintenance, safety, and project management of the property assets while supporting the General Manager to achieve business metrics.

Responsibilities include managing capital and operating plans, maintaining assets, coordinating with tenants, vendors, and corporate departments, and ensuring safety and regulatory compliance.

Qualifications

• Bachelor’s degree preferred or equivalent direct work experience.
• 2+ years of experience or training in shopping centers or equivalent management.
• 3+ years of facilities operations or construction management preferred.

Responsibilities

• Operate a clean, well maintained property providing guests with a positive shopping experience.
• Oversee all physical assets to ensure they are maintained to required standards in the most economically efficient manner.
• Under the guidance of the GM, prepare and manage multi-year capital and operating expense plans to meet company expectations.
• Develop strong tenant relationships through pre-construction and follow-up meetings with tenant contractors to regulate compliance with rules and lease requirements.
• Implement and administer preventative maintenance programs and vendor/contractor compliance for all service contracts.
• Ensure property safety systems are code compliant and safety documentation is maintained and posted.
• Support Safety, Health, and Environment programs in planning and execution.
• Support sustainability efforts to reduce the property’s carbon footprint.
• Monitor utility consumption and building controls for efficiency.
• Manage and develop direct reports while ensuring policy compliance.
• Collaborate with Tenant Coordination, Leasing, Finance, HR, and other departments to meet objectives.
• Develop relationships with local officials and community stakeholders.
• Review and approve invoices for accuracy and timely payment.
• Oversee operations during crises to ensure safety of customers, tenants, guests and assets.
• Other duties as assigned.

Skills

Facilities management experience

Leadership

Operations coordination

Budgeting

Education

Bachelor’s degree or equivalent experience

Job description

Job Details: Job Location: Mall at Prince Georges - Hyattsville, MD, Position Type: Full Time, Salary Range: $100000.00 - $120000.00Salary/year, Position Summary

The Operations Manager is responsible for the cost-effective operation, maintenance, and long-term preservation of the physical assets of the property. The Operations Manager supports General Manager to achieve property specific business metrics and goals primarily focused on physical operations, construction coordination, safety & health principles, contracted services oversight, and project management.

Responsibilities

• Operate a clean, well maintained property providing guests with a positive shopping experience
• Oversee all physical assets to ensure they are maintained to required standards in the most economically efficient manner
• Under the guidance of the GM, they will prepare and manage multi-year ordinary capital and operating expense plans and projects to meet or exceed company expectations, while also identifying operating expense control strategies and tactics
• Develop strong tenant relationships through pre-construction and subsequent follow-up meetings with tenant contractors to regulate compliance with Rules & Regulations, specific lease requirements and timely completion of construction, along with assisting Tenant Coordination with as-built conditions, available utilities, and any known constraints
• Implement and administer all preventative maintenance programs and related vendor and contractor compliance for all applicable service and/or maintenance contracts
• Ensure property safety systems are code compliant, maintained and inspected, and Federal required reports and safety documentation is maintained and posted
• Support the Safety, Health, and Environment program into your work planning and execution
• Support corporate sustainability efforts to reduce the property’s carbon footprint
• Understand and monitor utility consumption, utility rates structures, utility rebates through the use of new and existing building control technologies/BAS systems including (but not limited to) lighting controls (BMS/EMS), HVAC, fire/life safety alarm systems, irrigation control, vertical transportation
• Manage and develop direct reports while ensuring compliance with all company policies and procedures
• Partner with corporate departments including Tenant Coordination, Leasing, Business Development, Accounting, Finance, Marketing, Human Resources, Development (as needed) to ensure property and corporate objectives are met
• Develop favorable relationships with local officials, government leaders, first responders, key stakeholders, and community organizations
• Review and approve invoices for accuracy and monitor for timely payment
• Oversee operations during a crisis situation (including natural disasters) ensuring the safety and security of all customers, tenants, guests and assets
• Other duties as assigned

Qualifications:

• Bachelor’s degree preferred or equivalent direct work experience
• 2+ years of experience or training in shopping centers or equivalent management and leadership
• 3+ years of facilities operations or construction management preferred