Associate Operations Manager

GGP; Pasadena (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

GGP's Associate Operations Manager in California oversees the day-to-day operation of two premier properties—Northridge Fashion Center and Glendale Galleria—supporting the Sr Operations Manager and GM to meet performance targets.

The role emphasizes cost-effective operations, capital planning, safety compliance, and coordination with tenants, contractors, and corporate teams, with a path to become Operations Manager at a different property within 9–24 months.

Qualifications

• 2+ years of property, facilities, or construction management preferred; shopping center industry is a plus
• Strong interpersonal and relationship building skills
• Strong project management, organizational, and problem-solving skills
• Good working knowledge of commercial building systems, financial analysis, budgeting, and forecasting
• Effective writing and communication skills to include supervise, train and direct teams
• Ability to adapt to changing work environment
• OHSA General Industries 30-hour course preferred
• Recognized industry certification preferred

Responsibilities

• Operate a clean, well maintained property providing guests with a positive shopping experience
• Oversee all physical assets to ensure maintenance to required standards in the most economical manner
• Prepare multi-year capital and operating expense plans and projects with cost-control strategies
• Regulate contractor compliance and assist Tenant Coordination with as-built conditions and utilities
• Ensure safety systems are code compliant, maintained and documented
• Support Safety, Health, and Environment practices and Life Saving Principles
• Support sustainability efforts to reduce the property’s carbon footprint
• Monitor utility consumption and manage building control systems
• Develop direct reports while ensuring policy compliance
• Collaborate with National Operations, Leasing, Finance, Marketing, HR, Development as needed
• Review and approve invoices for accuracy and timely payment
• Oversee operations during crises ensuring safety and security
• Participate in MOD schedule; on-site required at least one Saturday per month
• Split time between Northridge Fashion Center and Glendale Galleria
• Other duties as assigned

Skills

Property management

Facilities management

Construction management

Project management

Budgeting

Forecasting

Communication

Microsoft Office

JDEdwards

Yardi

Tools

Microsoft Office suite

JDEdwards

Yardi

Microsoft Teams

Job description

The Associate Operations Manager assists the (Sr) Operations Manager with the cost-effective operation, maintenance, and long-term preservation of the physical assets of the property. The Associate Operations Manager assists the (Sr) Operations Manager & (Sr) General Manager to achieve property specific business metrics and goals primarily focused on physical operations, construction coordination, safety & health principles, contracted services oversight, and project management.

This position is designed to prepare the candidate to become the Operations Manager of a separate company property within 9-24 months, requiring the candidate to relocate depending on the company’s need.

Responsibilities

• Operate a clean, well maintained property providing guests with a positive shopping experience
• Work with (Sr) Operations Manager to oversee all physical assets to ensure they are maintained to required standards in the most economically efficient manner
• Work with (Sr) Operations Manager to prepare and manage multi-year ordinary capital and operating expense plans and projects to meet or exceed company expectations, while also identifying operating expense control strategies and tactics
• Support (Sr) Operations Manager in regulating general contractor’s compliance with Rules & Regulations, specific lease requirements, timely completion of construction, along with assisting Tenant Coordination with as-built conditions, available utilities, and any known constraints
• Ensure property safety systems are code compliant, maintained and inspected, and Federal required reports and safety documentation is maintained and posted
• Support the Safety, Health, and Environment program by incorporating GGPs’ Life Saving Principles into your work planning and execution
• Support corporate sustainability efforts to reduce the property’s carbon footprint
• Understand and monitor utility consumption, utility rates structures, utility rebates through the use of new and existing building control technologies/BAS systems including (but not limited to) lighting controls (BMS/EMS), HVAC, fire/life safety alarm systems, irrigation control, vertical transportation
• Work with (Sr) Operations Manager to develop their direct reports while ensuring compliance with all company policies and procedures
• Develop relationships with corporate departments including National Operations, Tenant Coordination, Leasing, Business Development, Accounting, Finance, Marketing, Human Resources, Development (as needed) to ensure property and corporate objectives are met
• Review and approve invoices for accuracy and monitor for timely payment
• Oversee operations during a crisis situation ensuring the safety and security of all customers, tenants, guests and assets
• Participate in the Manager on Duty (MOD) schedule during non-office hours, including evenings, weekends, and holidays. MOD coverage may be defined as on call, when appropriate, and the MOD is required to be on-site at least one Saturday per month. The on-site requirements of the MOD will be determined and approved by leadership.
• Split time between Northridge Fashion Center and Glendale Galleria.
• Other duties as assigned

Qualifications

• 2+ years of property, facilities, or construction management preferred; shopping center industry is a plus
• Strong interpersonal and relationship building skills
• Strong project management, organizational, and problem-solving skills
• Good working knowledge of commercial building systems, financial analysis, budgeting, and forecasting
• Effective writing and communication skills to include supervise, train and direct teams
• Ability to adapt to changing work environment
• Strong working knowledge of various computer software such as Microsoft Office, Microsoft Teams, JDEdwards, Yardi
• Recognized industry certification preferred
• OHSA General Industries 30-hour course preferred

Compensation

• Salary type: Exempt
• Annual Base Salary Range: $70,000 - $95,000

Core Competencies: Cultivates Innovation, Ensures Accountability, Builds Effective Teams, Organizational Savvy, Demonstrates Awareness, Manages Ambiguity

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to do the following:

• The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.
• The employee frequently is required to stand, walk, and reach with hands and arms.
• The employee is occasionally required to climb stoop, kneel, crouch, or crawl.
• The employee may frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The noise level in this work environment is usually moderate.
• The employee is occasionally exposed to moving mechanical parts, high precarious places, fumes or airborne particles, toxic chemicals, and outside weather conditions.