Operations Manager

Healthlift Medical Transportation; Houston (TX); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee assistance program

Employee discount program

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Healthlift Medical Transportation in Houston, TX is seeking an Operations Manager to lead daily EMS and medical transportation operations, ensuring regulatory compliance and service excellence. The role requires strong leadership, budgeting, and teamwork to support a high-performing team in a fast-paced environment.

The manager will collaborate with finance, HR, and clinical teams to optimize staffing, budgeting, provider relations, and performance outcomes while upholding safety standards and

Qualifications

• Bachelor's degree (preferred).
• At least three years in a supervisory role.
• Excellent leadership and delegation abilities.

Responsibilities

• Uphold Quality Standards: Ensure regulatory compliance with state, federal, and accrediting agencies.
• Daily Operational Duties: Supervise personnel, oversee staffing and budgeting, and optimize billing processes.
• Fleet/Equipment Management & Maintenance: Ensure fleet is registered, insured, and compliant; monitor safety and upkeep.
• Personnel Functions: Recruit and retain talent; support training and performance evaluations.
• Safety Compliance: Support QA/QI, promote safety, and conduct investigations into incidents.
• Business Development: Support contracts, drive referrals, and align goals across departments.

Skills

Leadership

Communication

Problem-solving

Education

Bachelor's degree (preferred)

Job description

Job Summary

At Healthlift EMS and Medical Transportation, we are committed to providing safe, reliable, and compassionate EMS and medical transportation services to our community. Our team prides itself on excellent service, professionalism, and making a positive impact in the lives of those we serve. As we continue to grow, we're seeking an enthusiastic and dependable individual to join our team in Houston, Texas as an Operations Manager. The ideal candidate brings strong leadership, problem-solving skills, and a calm, professional demeanor under pressure.

Position Type & Location

• Full-time
• Weekends and evenings as needed
• Must work on-site at our Houston headquarters

Pay

Salary ranges between $50,000 - $60,000 depending on experience.

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Why Join Us?

At Healthlift EMS & Medical Transportation, we’re not just offering jobs— we’re building meaningful careers grounded in purpose and real impact. Our strength lies in empowering outstanding individuals to lead within their communities and spark meaningful change. We recognize and reward talent through competitive pay and growth opportunities, all within a culture that champions authenticity, teamwork, accountability, and a passion for learning.

• Supportive Environment: Work in a positive and supportive team environment where your contributions are valued.
• Growth Opportunities: Opportunities for career advancement within our growing company.

KEY RESPONSIBILITIES

Uphold Quality Standards

• Ensure regulatory compliance with state, federal, and accrediting agencies.
• Develop and implement protocols, procedures, and training programs
• Serve as liaison between state governing bodies, stakeholders, and other healthcare agencies.

Daily Operational Duties

• Supervise all personnel, interns, and students
• Oversee daily operations, staffing, and budgeting
• Collaborate with accounts receivable department to optimize billing processes and operational decisions
• Review financial statements and performance data to optimize productivity and identify areas for cost reduction and program improvement.
• Prepare work schedules for EMS and transportation staff
• Ensure proper certification of new hires
• Provide direct patient care as needed

Fleet/Equipment Management & Maintenance

• Ensure all fleet vehicles are registered, insured, and in compliance.
• Monitor vehicle and equipment functionality, safety, and cleanliness
• Monitor suppliers to ensure efficient and cost-effective provision of goods and services within budgetary limits.

Personnel Functions

• Recruit and retain top talent
• Assist department directors in the planning, conducting, and scheduling of in-services training classes, on-the-job training and orientation programs.
• Assist in performance evaluations.

Safety Compliance

• Support QA/QI processes to drive clinical excellence
• Promote safety procedures and compliance among the team.
• Conduct post-accident investigations, implement safety programs, and oversee safety training

Business Development

• Support business development and healthcare facility relationships to drive referrals and secure contracts
• Facilitate new business contracts
• Communicate goals, updates, and program outcomes effectively across departments
• Performs other duties as may be assigned by the Executive Director or Resources Team.
• Work in partnership with the Executive and EMS Directors to align operational goals, address service challenges, and drive continuous improvements across operations.

Educational Requirements

• Bachelor's degree (preferred)

Leadership Experience

• At least three (3) years in a supervisory role.
• Excellent leadership and delegation abilities.
• Effective communication and collaboration skills.
• Fleet management experience is a plus.

Additional Specific Requirements

• Must hold a current and active State license/Registration/Certification.
• Knowledge of the principles and practices of business management; personnel management; budgeting and financial management; and RFP/contracts.
• Knowledge of HIPAA and transport rules/regulations.

Core Values

Healthlift Medical Transportation is part of the Capstone Transportation network which supports both EMS and Non-Medical Transportation operations in four states throughout the country. We work closely with a wide network of healthcare partners, all with the shared goal of ensuring our clients receive the highest level of care and service.

The ideal candidate will also actively live out our Core Values in the daily performance of the job. Our core values are:

• CUSTOMER SECOND
• ACCOUNTABILITY
• PASSION FOR LEARNING
• LOVE ONE ANOTHER
• INTELLIGENT RISK TAKING
• ELEBRATION AND
• OWNERSHIP