Operations Manager

Gulfeagle Supply; Harwich (MA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Health & Wellness Programs

Flexible Spending Accounts

Health Savings Accounts

Employee Discount Programs

Job summary

Gulfeagle Supply is seeking an Operations Manager at Harwich, MA to support the Branch Manager in leading all operational aspects and ensuring top-quality products and service.

The role requires strong communication, budgeting, staffing, and OSHA/DOT compliance. Candidates with wholesale roofing experience and a U.S. work authorization are preferred. The branch emphasizes family-oriented values and career development opportunities.

Qualifications

• Minimum 2-5 years in wholesale roofing supplies or equivalent in a middle management role.
• Experience in budgeting and forecasting is preferred.
• Ability to staff, manage, and motivate personnel.
• Customer service mindset with conflict resolution skills.
• Must be a U.S. citizen or authorized to work in the U.S.

Responsibilities

• Oversee production cycle times, inventory, labor and expense targets, and delivery schedules.
• Ensure OSHA and DOT compliance and provide training when needed.
• Implement sales credit and administration policies affecting inside and outside sales.
• Manage inventory levels for direct shipments and warehouse volumes.
• Coordinate operations with other departments and assist in counter/sales activities.
• Maintain office workflow and ensure the sales counter is staffed for walk-ins.
• Resolve customer complaints and pricing disputes promptly.
• Support security procedures and safeguard cash handling at the branch.

Skills

Communication skills

Leadership

Budgeting

Customer service

Staffing

Organization

Education

High School diploma or equivalent

Bachelor’s Degree in business related field

Tools

PC software

Job description

Harwich Branch, 181 Queen Anne Rd, Harwich, Massachusetts, United States of America

Job Description

Posted Wednesday, August 5, 2026 at 4:00 AM

Gulfeagle Supply is a family-owned business with over 100+ locations nationwide. We are a full line distributor of residential and commercial roofing and building products. Gulfeagle Supply specializes in servicing the professional contractor while also providing a variety of products and services to the homeowner, building owner, architect and general contractor. We take pride in delivering the highest quality and best value to our customers and we would be pleased to make you part of the mission. Here at Gulfeagle we are "Building a Career for YOU"

Operations Manager

Summary:
Gulfeagle Supply is searching for an inspired leader that is prepared to take their career in Management to the next level. As one of the industry’s top Building Material Distributors, Gulfeagle openly exercises the development of people and is known for their family-oriented values. In this role, the Operations Manager will support the Branch Manager in leading, managing, and driving accountability across all operational aspects of the Branch and ensure our customers receive the highest quality products and service.

Essential Functions:

• Accountable for the production cycle times, raw material inventory, analyzing and tracking operational objectives, maintain labor and expense targets, delivery schedules, and supervising hourly staff.
• Also responsible for ensuring that the Branch is following O.S.H.A. and D.O.T regulations and when appropriate providing training.
• Implementation and operation of all sales credit and administration policies as set forth by the Director of Financial Services affecting both inside and outside sales.
• Ensures that orders are for the amounts actually needed to maintain inventory within proper warehouse sales volumes and/or to meet direct shipment needs.
• Assists the branch manager with coordination of operations and control departments, including sales office.
• Acts as inside salesperson to perform counter sales and customer phone sales, pulling orders, etc., as needed.
• Assists in the maintenance of operating expenses within allowable (budgeted) standards.
• Ensures the completion of all office paper flow on a timely basis and works to smooth out any flow of procedural problems.
• Ensures the sales counter is always staffed with someone available to assist walk-in customers.
• Ensures that all customer complaints and problems are handled promptly. This includes all delivery pricing or customer disputes and/or deducts.
• Assists the Branch Manager in establishing all facility security procedures and arranges for their implementation through various devices and/or services.
• Maintains the company policy with regard to safeguarding customer cash payments made to the branch.

Requirements:

• Strong and professional communication skills (verbal & written) when dealing with customers, vendors, management, and team members.
• Minimum 2-5 years in wholesale roofing supplies (or equivalent) environment in middle management position
• Experience in Budgeting and Forecasting
• Demonstrated ability to effectively staff, manage, and motivate personnel
• Customer Service mentality with experience in conflict resolution
• Ability to operate a PC & related software
• Highly organized and efficient at prioritizing workload
• Must be a U.S. citizen or be authorized to work in the U.S

Candidates who speak Portuguese are preferred; however, Portuguese proficiency is not required for this position.

**Must be able to pass a company required drug test; employees are subject to random substance abuse screening under company policy**

Education:

• High School diploma or equivalent
• Preferred: Bachelor’s Degree in business related field
• PTO and Paid Holidays
• Life, AD&D, Short & Long-Term Disability
• Health &Wellness Programs
• Flexible Spending Accounts
• Health Savings Accounts
• Employee Discount Programs
• and more!

This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Gulfeagle Supply is an Equal Opportunity Employer. We do not discriminate based on age race, gender color, religion, national origin, disability marital status, veteran status, sexual orientation, gender identity, or other characteristics protected under federal, state, or local law.

All duties and responsibilities are essential job functions and requirements and are subjected to possible modifications to reasonably accommodate individuals with disabilities.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace

Harwich Branch, 181 Queen Anne Rd, Harwich, Massachusetts, United States of America