Operations Manager

DH Pace; Harlingen (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Paid time off & holidays

Life insurance

Short/Long-term disability

401(k) with employer match

HSA & FSA options

Employee discounts

Job summary

DH Pace Company, Inc. in Harlingen, TX, is seeking an Operations Manager to actively manage the Commercial Operations Department and oversee the Harlingen installation and service teams.

The role focuses on efficient, safe, and profitable operations serving the Harlingen area. The position requires leadership in process improvement, budgeting, and customer satisfaction, with a strong emphasis on deadlines and service quality.

Qualifications

• Bachelor’s degree preferred; minimum 2 years in Department/Operations/Project Management within service provider industries.
• Experience with construction project management and installation of building materials is a plus.
• Strong ability to manage teams, meet deadlines, and drive customer satisfaction.

Responsibilities

• Lead and oversee commercial operations and personnel for efficiency, safety, and profitability.
• Improve operational processes to maximize profit and customer satisfaction.
• Ensure jobs are scheduled on time and meet budgeted sales and gross profit targets.
• Collaborate to align operating budgets with sales goals monthly.
• Drive annual profit and return on sales in line with budgets/forecasts.
• Set objectives and action plans aligned with corporate goals.
• Hire, train, and develop staff; conduct performance reviews.
• Lead meetings, set expectations, and hold teams accountable.
• Communicate with customers to gather feedback and identify new sales opportunities.

Skills

Operations Management

Project Management

Leadership

Budgeting

Customer Service

Education

Bachelor’s degree preferred

Job description

The DH Pace Company is a family‑owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

DH Pace Company, Inc. in Harlingen, TX is hiring an Operations Manager who will actively manage the Commercial Operations Department. The role will oversee the Harlingen commercial installation and/or service departments which perform commercial work in the Harlingen Metropolitan area.

Position Overview

• Lead and oversee commercial operations and personnel to work efficiently, effectively, safely, and profitably.
• Manage and improve operational processes and procedures with the objective of maximizing profit and return, emphasizing customer satisfaction and repeat business.
• Ensure sold jobs are timely scheduled and skillfully performed to achieve divisional budgeted sales and gross profit objectives.
• Collaborate to align operating budgets and sales goals and keep them on track monthly.
• Deliver profit dollars and the return on sales that meet or exceed the yearly financial budget/forecast.
• Establish objectives and action plans that are consistent with corporate objectives.
• Hire, train and develop new employees; improve individual performance through daily coaching, scorecard reviews, and annual performance reviews.
• Effectively lead meetings, set performance expectations, and hold employees accountable.
• Communicate directly with customers to solicit feedback, solve problems, and uncover new sales opportunities.

Qualifications

• Bachelor’s degree preferred; minimum 2 years of performance as Department Manager, Operations Manager and/or Project Manager in the Service Provider industry with familiarity and knowledge of construction project management and installation of building materials.
• Ability to apply technical knowledge, mechanical/electrical systems, and problem‑solving skills.
• Experience conducting meetings with exempt and non‑exempt personnel, hiring, training, developing, and conducting annual performance reviews.
• Preference for experience managing a service or installation team responsible for servicing or installing mechanical and/or electrical products and/or equipment in homes.
• High level of activity in a hands‑on environment with an emphasis on meeting deadlines and providing unmatched customer service.

Benefits

• Comprehensive medical, dental, and vision coverage available from the first full month.
• Generous paid time off plus paid holidays and floating holidays.
• Company‑paid life insurance, short‑term disability, and long‑term disability.
• 401(k) with employer match.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Voluntary benefits including supplemental life and critical illness coverage.
• Employee discounts for you and your immediate family.
• Competitive compensation with annual performance reviews.

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.