Operations Manager

Dhpace; Tucson (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Generous paid time off

401(k) with employer match

Employee discounts

Job summary

DH Pace Company in Tucson, AZ is looking for an Operations Manager to ensure projects are delivered on time and within budget. You'll manage a skilled team and focus on customer satisfaction while optimizing performance.

Ideal candidates will have supervisory experience, excellent communication skills, and a Bachelor's degree. The role includes budget responsibility, team development, and customer management.

We offer comprehensive benefits including medical coverage, paid time off, and a 401(k) plan with employer match.

Qualifications

• Supervisory or managerial responsibilities in a related field.
• Ability to manage and develop skilled teams.
• Capability of controlling labor and material costs.

Responsibilities

• Oversee the operations of the department.
• Manage and develop field technicians and office personnel.
• Ensure projects are completed timely and efficiently.
• Address customer interactions positively.
• Maintain department budget and P&L responsibilities.

Skills

Excellent communication

Organizational skills

Mechanical aptitude

Education

Bachelor’s degree preferred

Job description

Why DH Pace?

The DH Pace Company is a family‑owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

Operations Manager - Tucson, AZ

DH Pace Company, Inc. seeks an Operations Manager to oversee the department, ensuring projects are delivered on time, within budget, and to the highest customer satisfaction. If you have a passion for managing teams, improving performance, and leading projects to success, we want to hear from you!

Responsibilities

• Manage day‑to‑day operations of the department.
• Managing and developing skilled field technicians/installers and office personnel with a common goal of providing top‑level service with a focus on minimizing labor costs and maximizing profit.
• Ensure that projects are completed timely, efficiently, below budget and to the satisfaction of our customers.
• Proactively address and manage customer interactions to ensure a positive experience, even when delivering difficult news.
• Will have department Budget and P&L responsibility with the expectation of effectively controlling labor and material costs.
• Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews.
• Will assist with hiring, training and developing new employees.
• Other duties as assigned by manager.

Job Requirements

• Bachelor’s degree preferred.
• Supervisory or managerial responsibilities with a company that fixes/repairs/installs equipment or products preferred.
• Must be an excellent communicator who is highly organized and possesses a good mechanical aptitude.
• Must have the capability of managing and developing skilled field technicians/installers and office personnel with a common goal of providing top‑level service with a focus on minimizing labor costs and maximizing profit.
• Must possess valid driver’s license and good driving record.

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What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month.
• Generous paid time off plus paid holidays and floating holidays.
• Company‑paid life insurance, short‑term disability, and long‑term disability.
• 401(k) with employer match.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Voluntary benefits including supplemental life and critical illness coverage.
• Employee discounts for you and your immediate family.
• Competitive compensation with annual performance reviews.

Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)