Operations Manager

Ultimate Staffing

Grapevine (TX)

On-site

USD 75,000 - 95,000

Full time

14 days+

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Job summary

A leading staffing company is seeking an Operations Manager to support AI server testing in Grapevine, TX. This full-time role involves team leadership, operational strategy, and ensuring service excellence. Ideal candidates possess strong technical skills and experience in managing technical operations. Join a dynamic team focused on driving efficiency and high performance.

Qualifications

Minimum 5 years in an operations management role.
At least 3 years in server/computer repair or technical troubleshooting.
Background in budgeting and P&L management.

Responsibilities

Lead and optimize daily operations for AI server testing and repair.
Recruit, train, and manage a team of technicians.
Implement operational policies and monitor compliance with safety standards.

Skills

Leadership

Technical Acumen

Process Improvement

Customer Service

Education

Bachelor's degree in Business, Operations Management or related field

Job description

This range is provided by Ultimate Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75,000.00/yr - $95,000.00/yr

Direct message the job poster from Ultimate Staffing

Talent Acquisition Manager At Ultimate Staffing a Roth Staffing Company

Ultimate Staffing is seeking an Operations Manager to join a client in Grapevine, TX. This is a full-time, direct hire position. Hours are Monday - Friday 8:00 am - 5:00 pm. This position will lead and optimize daily operations supporting AI server testing and repair. In this role, you will manage a team of technicians, oversee service delivery, and ensure operational excellence. The ideal candidate brings a strong blend of technical acumen, leadership, and process-driven thinking, with a proven ability to drive efficiency, performance, and customer satisfaction.

Job Duties:

Job Duties:

Team Leadership & Supervision

Recruit, train, and manage a team of repair and testing technicians.
Develop schedules, assign tasks, and oversee day-to-day operations.
Conduct performance reviews, provide coaching and discipline, and handle terminations in accordance with company policies.

Operations & Strategy

Develop and implement operational policies, SOPs, and quality control guidelines.
Monitor compliance with regulatory and safety standards.
Coordinate closely with warehouse and production teams for accurate material accounting.
Ensure effective repair procedures including failure analysis, liquid cooling systems, and stress testing.

Customer & Cross-Functional Collaboration

Serve as a primary point of contact for escalated customer concerns.
Build strong client relationships by setting clear expectations and delivering results.
Foster collaboration across departments and build internal alliances to support business goals.

Performance & Process Improvement

Track and report on KPIs such as turnaround time, repeat repair rates, and first pass yield.
Identify operational inefficiencies and implement continuous improvement initiatives.
Leverage industry best practices to optimize testing, repair, and quality assurance processes.

Culture & Environment

Promote a positive, high-performance work culture with open communication and teamwork.
Foster a healthy and safe workplace focused on employee well-being.

Requirements:

Bachelor's degree in Business, Operations Management, or related field (or equivalent experience).
Minimum 5 years in an operations management role within a technical or production environment.
At least 3 years of hands-on experience in server/computer repair, networking, or technical troubleshooting.
Strong background in customer service, leadership, and team development.
Familiarity with budgeting, P&L statements, and cash flow management.
Excellent verbal and written communication skills.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Seniority level