Operations Manager

Environmental Law Alliance Worldwide; Frederick (MD); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health Insurance

Vision & Dental

Disability Insurance

401(k) employer match

Friday Lunches

Paid Holidays

Team Events

Job summary

Konare Law in Frederick, MD is seeking an experienced Operations Manager to own business operations and P&L across multiple offices. You will build teams, scale systems, and drive measurable outcomes in a growth environment.

You will lead strategic partnerships, financial planning, and cross-functional collaboration with HR, Legal Director, and office Admin to ensure exceptional client experiences and scalable infrastructure.

Qualifications

• 10+ years of operations, business management, or COO-level leadership experience.
• 5+ years managing multi-site operations or multiple locations.
• Proven budget management of $5M+ and teams of 20+ people.
• Experience in professional services (law firms, consulting, accounting) preferred.
• Experience scaling organizations from 20-50+ employees.
• Owning operational outcomes with accountability and cross-functional leadership.

Responsibilities

• Represent the firm in strategic partnerships and business development initiatives.
• Partner with leadership on firm-wide strategy, growth, and expansion.
• Own and drive full P&L performance, including revenue growth, cost control, and profitability.
• Create financial models, forecasts, and budgets to support growth and expansion decisions.
• Ensure financial accountability across departments by linking operational performance to revenue outcomes.
• Use KPIs, dashboards, and data to drive decision-making and improve performance.
• Oversee operations across Frederick, Miami, San Diego, Baltimore, and DC offices.
• Standardize processes and ensure consistency in client experience.
• Build scalable infrastructure to support continued growth.
• Facilitate collaboration between Legal Director, Deputy Ops Manager, Office Administrator, and HR.
• Build and scale teams from the ground up where needed.
• Establish clear accountability structures, performance expectations, and KPIs tied to outcomes.
• Partner with HR Manager on strategic workforce planning and talent acquisition.
• Foster a culture of accountability, ownership, and continuous improvement.
• Own firm-wide technology strategy and infrastructure decisions.
• Implement systems and automation to improve efficiency, reporting, and scalability.
• Drive process improvements across intake, case management, and client lifecycle.

Skills

Operations leadership

Multi-site leadership

Professional services exp

Scale orgs 20-50+

Accountability & cross-functional

Immigration law firm exp

Education

Bachelor's degree in business/management/finance

MBA or advanced degree

PMP/Six Sigma certs a plus

Tools

Legal practice management systems (MyCase/Clio)

Job description

About Konare Law

Konare Law is a mission-driven immigration law firm committed to excellence, innovation, and community impact. Our team values inclusive leadership, collaboration, and a results-oriented mindset. As a member of our leadership team, the Operations Manager plays a critical role in ensuring smooth internal workflows, strong team performance, and continued organizational growth.

Position Summary

We are seeking a highly experienced Operations Manager who has fully owned business operations and P&L performance, not simply supported them. This role requires a leader who has built teams from the ground up, driven measurable outcomes, and operated with true accountability in a high-growth, multi-location environment. The ideal candidate brings deep experience in immigration or legal services operations, with a strong understanding of case workflows, USCIS processes, and client lifecycle management, combined with the ability to scale systems, teams, and financial performance.

Key Responsibilities

Strategic Leadership & Executive Management

• Represent the firm in strategic partnerships and business development initiatives


• Partner with leadership on firm-wide strategy, growth, and expansion

Financial Management & Accountability

• Own and drive full P&L performance, including revenue growth, cost control, and profitability


• Create financial models, forecasts, and budgets to support growth and expansion decisions


• Ensure financial accountability across departments by linking operational performance to revenue outcomes


• Use KPIs, dashboards, and data to drive decision-making and improve performance

Multi-Office Operations & Coordination

• Oversee operations across Frederick, Miami, San Diego, Baltimore, and DC offices


• Standardize processes and ensure consistency in execution and client experience


• Build scalable infrastructure to support continued growth

Leadership Team Management & Development

• Facilitate collaboration between Legal Director, Deputy Ops Manager, Office Administrator, and HR


• Build and scale teams from the ground up where needed


• Establish clear accountability structures, performance expectations, and KPIs tied to outcomes

Human Resources Strategy & Culture

• Partner with HR Manager on strategic workforce planning and talent acquisition


• Foster a culture of accountability, ownership, and continuous improvement

Technology Strategy & Systems Optimization

• Own firm-wide technology strategy and infrastructure decisions


• Implement systems and automation to improve efficiency, reporting, and scalability


• Drive process improvements across intake, case management, and client lifecycle

Qualifications

• 10+ years of progressive operations, business management, or COO-level leadership experience


• 5+ years managing multi-site operations or multiple locations


• Proventrack recordmanaging budgets of $5M+ and leading teams of 20+ people


• Professional services industry experiencerequired(law firms, consulting, accounting strongly preferred)


• Experience scaling organizations from 20-50+ employees


• Experience owning operational outcomes with real accountability and cross-functional leadership

Education & Certifications

• Bachelor's degree in Business Administration, Management, Finance, or related fieldrequired


• MBA or advanced degree strongly preferred


• Professional certifications (PMP, Six Sigma, etc.) a plus

Preferred Qualifications

• Direct experience in an immigration law firm


• Familiarity with USCIS, EOIR, and immigration case processes


• Experience with legal practice management systems (MyCase, Clio, etc.)


• Bilingual (Spanish/English) strongly preferred


• Experience in high-growth environments (2x–5x scaling)

Why Join Konare Law

Be part of something bigger—join our mission and grow your career in immigration removal defense.

Health & Wellness

• Health Insurance: 90% employer-paid premiums


• Vision & Dental: 100% employer-paid coverage


• Disability Insurance: Full coverage for short- and long-term disability

Financial Security & Growth

• 401(k): Up to 4% employer match annually

Culture & Perks

• Friday Lunches: Weekly team lunches on us


• Paid Holidays: At least 10 paid holidays annually


• Team Events: Social activities to foster team connection and celebrate wins

Work Location: In person

Additional Information

Konare Law participates in E-Verify to confirm the employment eligibility of all newly hired employees.