Case Monitoring Coordinator

Environmental Law Alliance Worldwide; Coral Gables (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance 90% covered

Dental & Vision coverage 100%

401(k) with employer match

Gym membership 50% off

Job summary

Konare Law is building a new Case Monitoring Department to own agency-pending matters from start to finish, ensuring no case is missed and clients stay informed.

As Case Monitoring Coordinator, you’ll manage USCIS, NVC, and other agency cases, update MyCase records daily, and flag items requiring attorney review, while coordinating with Legal, Docket, Retention, and Finance teams.

Qualifications

• Minimum 3 years of immigration paralegal or case management experience.
• Demonstrated fluency with MyCase.
• Working knowledge of USCIS filing types, receipt notices, and portal navigation.
• Strong written and verbal communication skills—clear, warm, client-facing.
• Comfort with checklist-driven, documentation-heavy workflows.
• Ability to work independently within clearly defined authority limits.

Responsibilities

• Own matters in agency-pending status (USCIS, NVC/consular, Department of State, and limited Immigration Court) end to end.
• Send proactive case status updates to clients at regular intervals and respond promptly to inquiries.
• Monitor pending matters before agencies and track processing times.
• Upload agency correspondence within 24 hours and maintain 100% accurate case data.
• Review assigned matters on a recurring schedule with documented reviews every 30 days.
• Coordinate with Legal, Docket, Retention, Finance, and Interpreter teams to keep cases moving.

Skills

Client communication

Independent work

Documentation

Written communication

Tools

MyCase

Job description

About the Role

Konare Law is standing up a new Case Monitoring Department to take ownership of matters sitting with a government agency awaiting action — freeing up attorney teams to focus on active legal work and making sure no pending case is ever missed. This is a brand-new team and a ground-floor opportunity for the right internal candidate to help shape how it runs.

As Case Monitoring Coordinator, you’d own a caseload of agency-pending matters end to end: tracking them, keeping clients informed, keeping MyCase records accurate, and knowing exactly when a case needs to come back to an attorney.

What You’ll Do

Case Ownership

• Serve as the primary operational owner of matters in agency-pending status — USCIS, NVC/consular, Department of State, and a narrow set of Immigration Court matters strictly awaiting a decision
• Maintain an accurate inventory of dormant matters within your assigned agency track
• Flag matters that need attorney attention or escalation

Client Communication

• Send proactive case status updates to clients at least every 60 days, using firm-approved templates
• Respond to client inquiries the same business day where possible, always within 24 hours
• Follow the firm’s intake script on every client contact to catch material changes needing attorney review

Agency Monitoring & Follow-Up

• Monitor pending matters before USCIS, EOIR (limited scope), DOS, NVC, and other agencies
• Track published processing times and flag matters running behind schedule

MyCase Administration & Data Integrity

• Upload agency correspondence within 24 hours of receipt; enter receipt numbers, priority dates, and case numbers with 100% accuracy
• Keep case notes and MyCase stages current and accurate at all times

Case Review

• Review every assigned matter on a recurring schedule, with a documented review at least once every 30 days

Interdepartmental Coordination

• Work with Legal, Docket, Retention, Finance, and Interpreter teams to keep cases moving

What We’re Looking For

Required

• Minimum 3 years of immigration paralegal or case management experience (internal Konare Law experience in a related role counts toward this)
• Demonstrated fluency with MyCase
• Working knowledge of USCIS filing types, receipt notice interpretation, and portal navigation
• Strong written and verbal communication skills — clear, warm, client-facing, free of legal opinion
• Comfort with checklist-driven, documentation-heavy workflows
• Ability to work independently within clearly defined authority limits

Nice to Have

• Bilingual (English + Spanish preferred)
• Prior experience with NVC follow-up procedures
• Experience with client de-escalation and difficult-conversation protocols

Why You'll Love Working Here

Health & Wellness

• Medical:We cover 90% of your premium
• Dental & Vision:100% covered — fully paid by Konare Law
• Disability & Life Insurance:Short-term, long-term, and $25,000 basic life/AD&D — 100% covered
• Gold's Gym Membership:50% off monthly fee, no sign-on charge

Time Off & Lifestyle

• 14 days PTO (plus accrual increase after year 2)
• 10+ paid holidays
• Friday lunches on us — every week
• Team activities throughout the year

Financial Security

• 401(k) with up to 4% employer match (eligible after 1 year)

Professional Growth

• Access to LexisNexis, AILA Library, Practice Law Institute (PLI), Law360, and Master Series
• In-house training program and mentorship from experienced immigration attorneys