Case Monitoring Coordinator

Environmental Law Alliance Worldwide; Timonium (MD); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical coverage (90% of premium)

Dental & Vision 100% covered

Disability & Life Insurance

Gym membership 50% off

PTO 14 days

10+ paid holidays

401(k) with employer match

In-house training & mentorship

Job summary

Konare Law is building a Case Monitoring Department to manage agency-pending matters end to end, from tracking to client updates. You would own a caseload tied to USCIS, NVC/consular and related agencies, ensuring MyCase records are precise and timely re-engagements with attorneys occur.

The role emphasizes independent work, strong written and verbal communication, and checklist-driven workflows, with collaboration across multiple teams to keep cases moving forward.

Qualifications

• Minimum 3 years of immigration paralegal or case management experience.
• Demonstrated fluency with MyCase.
• Working knowledge of USCIS filing types, receipt notices, and portal navigation.
• Strong written and verbal communication skills — client-facing, clear, and professional.
• Comfort with checklist-driven, documentation-heavy workflows.
• Ability to work independently within clearly defined authority limits.

Responsibilities

• Case Ownership: own agency-pending matters end to end and maintain an inventory of dormant matters.
• Client Communication: send status updates at least every 60 days and respond within 24 hours.
• Agency Monitoring & Follow-Up: track pending matters before agencies and flag delays.
• MyCase Administration & Data Integrity: upload correspondence within 24 hours with accurate data entry.
• Case Review: conduct reviews every 30 days with documentation.
• Interdepartmental Coordination: collaborate with Legal, Docket, Retention, Finance, and Interpreter teams.

Skills

Case management

MyCase proficiency

USCIS knowledge

Written communication

Verbal communication

Independent work

Bilingual (EN+ES) preferred

Tools

MyCase

Job description

About the Role

Konare Law is standing up a new Case Monitoring Department to take ownership of matters sitting with a government agency awaiting action — freeing up attorney teams to focus on active legal work and making sure no pending case is ever missed. This is a brand-new team and a ground-floor opportunity for the right internal candidate to help shape how it runs. As Case Monitoring Coordinator, you’d own a caseload of agency-pending matters end to end: tracking them, keeping clients informed, keeping MyCase records accurate, and knowing exactly when a case needs to come back to an attorney.

What You’ll Do

Case Ownership

• Serve as the primary operational owner of matters in agency-pending status — USCIS, NVC/consular, Department of State, and a narrow set of Immigration Court matters strictly awaiting a decision
• Maintain an accurate inventory of dormant matters within your assigned agency track
• Flag matters that need attorney attention or escalation

Client Communication

• Send proactive case status updates to clients at least every 60 days, using firm-approved templates
• Respond to client inquiries the same business day where possible, always within 24 hours
• Follow the firm’s intake script on every client contact to catch material changes needing attorney review

Agency Monitoring & Follow-Up

• Monitor pending matters before USCIS, EOIR (limited scope), DOS, NVC, and other agencies
• Track published processing times and flag matters running behind schedule

MyCase Administration & Data Integrity

• Upload agency correspondence within 24 hours of receipt; enter receipt numbers, priority dates, and case numbers with 100% accuracy
• Keep case notes and MyCase stages current and accurate at all times

Case Review

• Review every assigned matter on a recurring schedule, with a documented review at least once every 30 days

Interdepartmental Coordination

• Work with Legal, Docket, Retention, Finance, and Interpreter teams to keep cases moving

What We’re Looking For

Required

• Minimum 3 years of immigration paralegal or case management experience (internal Konare Law experience in a related role counts toward this)
• Demonstrated fluency with MyCase
• Working knowledge of USCIS filing types, receipt notice interpretation, and portal navigation
• Strong written and verbal communication skills — clear, warm, client-facing, free of legal opinion
• Comfort with checklist-driven, documentation-heavy workflows
• Ability to work independently within clearly defined authority limits

Nice to Have

• Bilingual (English + Spanish preferred)
• Prior experience with NVC follow-up procedures
• Experience with client de-escalation and difficult-conversation protocols

Why You’ll Love Working Here

Health & Wellness

• Medical: We cover 90% of your premium
• Dental & Vision: 100% covered — fully paid by Konare Law
• Disability & Life Insurance:Short-term, long-term, and $25,000 basic life/AD&D — 100% covered
• Gold's Gym Membership:50% off monthly fee, no sign-on charge

Time Off & Lifestyle

• 14 days PTO (plus accrual increase after year 2)
• 10+ paid holidays
• Friday lunches on us— every week
• Team activities throughout the year

Financial Security

• 401(k) with up to 4% employer match (eligible after 1 year)

Professional Growth

• Access to LexisNexis, AILA Library, Practice Law Institute (PLI), Law360, and Master Series
• In-house training program and mentorship from experienced immigration attorneys