Operations Manager

Gawayne Kelly Law; Florida; On-site; USD 55,000 - 60,000; Full time

Job summary

Gawayne Kelly Law seeks an Operations Manager in Sunrise, FL to turn leadership direction into reliable execution. This hands-on role partners with the Firm Administrator to keep workflows moving, data visible, and billing disciplined in a small, fast-moving firm.

Responsibilities include supervising staff, maintaining calendars, dashboards, and policies, plus leading system implementations. On-site presence near Pembroke Pines is preferred.

Qualifications

• Bachelor's degree preferred; 2-year degree or Paralegal certification acceptable.
• Strong organizational and written/oral communication skills.
• Comfort with common office software and case management systems.
• Ability to manage multiple matters and stay self-driven.

Responsibilities

• Supervise non-attorney staff with clear expectations and regular feedback.
• Maintain calendars, deadlines, case pipelines, and monthly status meetings.
• Develop and audit firm policies, checklists, templates, and scripts.
• Diagnose operational issues and implement practical solutions.
• Oversee timekeeping, billing support, collections workflows, and payments.
• Create weekly and monthly dashboards on operations, finance, and clients.
• Manage vendors, software, office tech, supplies, and purchases.
• Assist recruiting, onboarding, payroll review, and performance evaluations.
• Lead special projects and software implementations to keep rhythm.

Skills

Organizational skills

Communication skills

Self-starter

Multitasking

Management style

Process improvement

On-site adaptability

Education

Bachelor's degree preferred

2-year degree acceptable

Paralegal certification acceptable

High school diploma required

Tools

Case management software

Spreadsheets

Word processing

Job description

Operations Manager

Gawayne Kelly Law Sunrise, Florida, United States

About this position

Our law firm is seeking an Operations Manager who can turn leadership direction into consistent execution. This is a hands-on role for a capable, mid-career professional who knows how to bring structure to a small, fast-moving organization without adding unnecessary bureaucracy.

You will serve as the Firm Administrator’s operational partner and primary executor of the firm’s business systems—keeping people accountable, workflows moving, data visible, billing and collections disciplined, and day-to-day operations running reliably.

Our law firm is seeking an Operations Manager who can turn leadership direction into consistent execution. This is a hands-on role for a capable, mid-career professional who knows how to bring structure to a small, fast-moving organization without adding unnecessary bureaucracy.

You will serve as the Firm Administrator’s operational partner and primary executor of the firm’s business systems—keeping people accountable, workflows moving, data visible, billing and collections disciplined, and day-to-day operations running reliably.

Compensation

$55,000 - $60,000 yearly

Responsibilities

• Supervise and support non-attorney staff through clear expectations, regular feedback, one-on-one meetings, scheduling, coverage, and quality review.

• Keep legal and administrative workflows moving by monitoring calendars, tasks, deadlines, case pipelines, and monthly case-status meetings.

• Build, maintain, train, and audit the firm’s policies, procedures, checklists, templates, and scripts.

• Diagnose operational breakdowns and recommend practical solutions involving process, technology, training, or performance management.

• Oversee timekeeping, billing support, installment payments, accounts receivable follow-up, collections workflows, and non-payment withdrawal coordination.

• Compile accurate weekly and monthly dashboards covering key operational, financial, client, and case-management metrics.

• Manage vendors, software systems, office technology, supplies, facilities, records, and approved purchases.

• Support recruiting, interviewing, offers, onboarding, training, payroll review, and performance-evaluation administration.

• Lead special projects and software implementations while keeping the firm’s daily operating rhythm on track.

Qualifications

• A Bachelor’s degree is preferred, but a 2-year degree and Paralegal certification are acceptable - High school diploma is required
• Effective organizational and communication skills, both written and oral, are needed
• Comfortable with computer programs, such as spreadsheet presentation, word processing, and case management software
• Be a self-starter and able to effectively manage multiple matters at once

• Several years of progressive operations, office management, practice management, or project/process management experience—enough to operate independently and exercise sound judgment.

• Experience working inside a small boutique firm or professional-services business that is actively growing and evolving.

• Legal-industry experience is strongly preferred; relevant experience in accounting, financial services, medical, dental, consulting, or another deadline-driven client-service environment will also be considered.

• A bachelor’s degree or an equivalent combination of education and meaningful work experience.

• Strong command of workflows, documentation, reporting, billing/collections follow-through, and business technology.

• A direct but respectful management style, excellent written and verbal communication, and the confidence to address missed expectations promptly.

• Comfort moving between strategic projects and hands-on details. You can improve a process in the morning and follow up on a missed payment, deadline, or time entry that afternoon.

• Reside within approximately 10-15 miles of Pembroke Pines, or have a reliable commute that supports consistent on-site presence.

About Company

GawayneKellyLaw,P.A.isasmallbutdynamicandclient-focusedfamilylawfirmdedicatedtoprovidingresponsive,results-drivenlegalservicesfordivorce,custodyandestateplanning.Ledbyamanagingattorneyandsupportedbytwoassociateattorneys,ourclose-knitteamfostersacollaborativeandsupportiveworkenvironmentwhereeveryteammemberplaysanimportantrole.Withasteadyandengagingcaseload,weprideourselvesonprofessionalism,clearcommunication,anddeliveringefficient,high-qualityservicetoclients.