Operations Manager

Sandream Impact, LLC; Fairfield Township (NJ); On-site; USD 65,000 - 95,000; Full time

Job summary

Sandream Impact, LLC seeks an experienced Operations Manager to lead warehouse operations, customer service, and EHSS functions at our Fairfield, NJ location. The role requires driving efficiency, ensuring on-time shipping, and maintaining safety and regulatory compliance.

The ideal candidate will have a track record in lean manufacturing, strong leadership skills, and the ability to manage cross-functional teams while improving KPIs across warehousing, service levels, and EHSS performance.

Qualifications

• Bachelor's degree or higher in business, logistics or related field.
• Certification in Supply Chain and Operations Management.
• Minimum five years in a supervisory or leadership role, preferably in warehouse ops, customer service, and EHSS.
• Proficiency in lean manufacturing principles and continuous improvement.
• Strong leadership and interpersonal skills; ability to work autonomously or in a team.

Responsibilities

• Oversee warehouse operations (receiving, storage, picking, packing, shipping) and manage inventory; own KPIs and cycle counts, obsolescence, min/max, and 5S.
• Lead the customer service function; manage inquiries, resolve issues promptly, own CS KPIs, and streamline related processes.
• Oversee EHSS performance for the Fairfield, NJ location; conduct safety audits and lead lean initiatives to improve efficiency and safety.

Skills

Leadership

Lean manufacturing

Customer service

Team collaboration

Problem solving

Education

Bachelor's Degree in Business Administration, Logistics or related field

Certification in Supply Chain and Operations Management

Tools

NetSuite

MS Office

RF Smart

Zebra

Job description

Summary

Highly motivated and experienced Operations Manager leading our warehouse operations, customer service, and EHSS functions. The ideal candidate will have a proven track record of success in managing and improving operational efficiency, providing excellent customer service, and ensuring compliance with all safety and environmental regulations.

Duties and Responsibilities

Warehouse:

• Oversee all aspects of warehouse operations, including receiving, storage, picking, packing, and shipping.Manage inventory organization and ensure that products are shipped accurately and on time.Own warehouse KPIs and ensure regular rhythms for cycle counting, obsoletion, min/max updates, and 5S optimization
• .Supervise and cross train warehouse staff.Performs other related duties as assigned by management.

Customer Service:

• Ensure excellent customer service to both internal and external customers.Manage the customer service team and ensure that customer inquiries are resolved promptly and efficiently.Own Customer Service KPIs and Root Cause Analysis process to ensure issue remediation and no repeat failures.Streamline processes related to fulfillment, quality approvals, regulatory, and landed costs.Performs other related duties as assigned by management.

EHSS:

• Owner of general environmental, health, safety, and security (EHSS) performance of the Fairfield, NJ locationPerform safety audits to verify performance and identify safety hazards.Lead lean exercises to ensure warehouse, sample, blending, and repacking areas are efficient and organized.Owner of location security systems & processesPerforms other related duties as assigned by management.

Qualifications

• Bachelor's Degree in Business Administration, Logistics or related field from a four-year college or university.
• Certification in Supply Chain and Operations ManagementComputer skills required: NetSuite, MS Office, RF Smart and Zebra.
• Minimum five years of experience in a supervisory or leadership capacity, with a strong preference for experience in warehouse operations, customer service, and Environmental Health and Safety (EHS)
• Demonstrated proficiency in lean manufacturing principles and continuous improvement methodologies.
• Exceptional leadership and interpersonal competencies.
• Proven capacity to operate both autonomously and collaboratively within a team environment.