Operations Manager

Mid-American Elevator Company; Everett (WA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, life, and dental insurance

Generous PTO

Job summary

A leading elevator services provider in Everett is seeking an Elevator Operations Manager to oversee daily operations of elevator maintenance and repairs. This full-time hybrid role demands strong leadership and communication skills, along with a background in elevator systems. The ideal candidate will have a bachelor's degree and be able to manage a team while developing client relationships. Generous benefits include health insurance and PTO.

Qualifications

• Knowledge of elevator and escalator maintenance and operation.
• Experience in managing teams and driving efficiency.
• Proficient in client communication and project oversight.

Responsibilities

• Oversee daily operations related to elevator maintenance.
• Manage a team of technicians and ensure safety compliance.
• Develop client relationships and schedule maintenance tasks.
• Analyze operational data to improve processes.

Skills

Knowledge of elevator and escalator systems

Strong leadership skills

Team management

Analytical skills for operational performance

Excellent communication skills

Education

Bachelor’s degree in business administration or a related field

Job description

Business Manager | Expert in Streamlining Business Processes and Driving Organizational Growth

Company Description

Founded in 1974, Mid-American Elevator Company, Inc. is Chicago’s largest independent elevator company and a trusted industry leader. Family‑owned and operated, the company combines the resources necessary to handle large‑scale elevator construction, renovation, and maintenance projects with a personal touch. Operating from six locations, Mid‑American prioritizes safety, reliability, and exceptional customer service. The company specializes in comprehensive elevator maintenance and repairs, offering flexible service contracts and competitive pricing often well below that of original equipment manufacturers (OEMs). With highly skilled mechanics and in‑house control engineers, Mid‑American is equipped to handle virtually all brands and types of elevators and escalators.

Role Description

This is a full‑time hybrid role as an Elevator Operations Manager, located in Everett, WA, with opportunities for partial work from home. In this role, you will oversee daily operations related to elevator and escalator maintenance, service, and repair.

Key Responsibilities

• Manage a team of technicians, ensuring compliance with safety standards.
• Develop client relationships and schedule maintenance and repair tasks.
• Manage inventory and supervise completion of projects and service contracts.
• Manage budgets, analyze operational data, and drive efficiency improvements.
• Oversee scheduling, prioritize tasks, and manage resources efficiently.

Qualifications

• Knowledge of elevator and escalator systems and familiarity with their maintenance, repair, and operation.
• Strong leadership, team management, and decision‑making skills.
• Proven experience in analyzing operational performance and driving process improvements.
• Excellent written and verbal communication skills for client interaction and team collaboration.
• Familiarity with safety regulations and compliance standards for elevator operation.
• Bachelor’s degree in business administration or a related field is preferred.

Benefits

• Health, life and dental insurance packages for qualified individuals.
• Generous PTO.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Management and Manufacturing