Maintenance Supervisor

Elevator Services Group; Milwaukee (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) plan with generous company match

Comprehensive medical, dental, and vision coverage

Three weeks of paid vacation

Tuition reimbursement program

Paid sick leave and wellness programs

Job summary

Elevator Services Group is looking for a dedicated individual to lead maintenance operations in Milwaukee, WI. You will manage field staff training and development, ensure safety, and oversee service activities for exceptional customer satisfaction.

The ideal candidate will have leadership experience and a strong background in communication and technology. The role offers various benefits including a 401(k) plan, paid vacation, and tuition reimbursement.

Qualifications

• High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 7 years).
• Experience working with a team of technicians is required.
• Leadership experience is required.
• Elevator industry experience is desired, but not required.

Responsibilities

• Ensure field employee safety and quality of service in your territory.
• Plan, organize, and manage service field activities to meet customer needs.
• Conduct field education training with field workforce.
• Lead change toward better efficiency and communication.

Skills

Excellent communication skills

Leadership

Strong computer and technology skills

Customer service

Education

High school education

BA/BS degree or equivalent relevant work experience (at least 7 years)

Job description

Elevator Services Group is seeking a passionate and driven individual to join and lead our maintenance operations and help us continue to provide exceptional service to our customers. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection and development, field training, and safety. This individual will also lead operational efforts, managing costs while ensuring superior customer satisfaction. You will report to General Manager in the Green Bay territory.

On a typical day you will:

• Ensure field employee safety and quality of service in your territory
• Plan, organize, and manage service field activities to ensure that these activities meet customer needs and company standards
• Ensure effective and efficient allocation of available resources such as manpower and materials
• Conduct field education training with field workforce
• Improve efficiencies, managing route schedules and callback rates
• Understand how to provide technical support to field staff, either self-provided or redirected to other experts
• Authorize repair orders and tracking completion
• Lead change toward better efficiency and communication

What you will need to be successful:

• High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 7 years)
• Experience working with a team of technicians is required
• Leadership experience is required
• Elevator industry experience is desired, but not required
• Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
• Strong computer and technology skills, business acumen and a passion for customer service
• Travel is required within your territory, driver’s license as required for your territory

What’s In it For Me / Benefits:

Autonomy to build your sales portfolio, including working on high-value deals

The chance to work for an industry-leading brand with an historic legacy

A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program

We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.

Enjoy three weeks of paid vacation, along with paid company holidays

We provide paid sick leave, employee assistance, and wellness incentive programs to support your well‑being.

Life insurance and disability coverage to protect you and your family.

Voluntary benefits, including options for legal, pet, home, and auto insurance.

We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.

Pursue your educational goals with our tuition reimbursement program.

Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

About Our Company:

Our company values honesty, integrity, and service to the customer above all else. We believe in doing what is right and pursuing excellence in everything we do. We encourage individual initiative and growth, and we are committed to providing our employees with a supportive and rewarding work environment.