Operations Manager

CENTURY FIRE PROTECTION LLC; Duluth (GA); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(K) with Company Match

Paid Time Off

Paid Holidays

Job summary

Century Fire Protection LLC, based in Duluth, GA, seeks a project-oriented professional to oversee projects, manage vendor relations, and supervise field operations. You will ensure accurate pricing, defined scopes of work, and effective service delivery while maintaining NFPA code standards.

The role emphasizes coordination among sales, design and operations, delivering customer-focused solutions and supporting cross-functional teams to meet project goals.

Qualifications

• 5+ years related experience and/or training.
• NICET Level II or III preferred.
• Strong working knowledge of NFPA code requirements for inspection, testing and maintenance.

Responsibilities

• Provide technical and operational support, including proper pricing and scope of work definition for service agreements and service project opportunities.
• Provide technical support to field contacts in sales and operations.
• Ensure competitive delivery capabilities and deploy field technical staff with a focus on service delivery efficiencies and customer satisfaction.
• Develop, rollout and support value-add services, programs and tools for the service side of the business.
• Coordinate between sales and design on code issues to insure timely submittals and accurate estimates.
• Assist communications between sales, design, and other staff.
• Ensure field staff receive support when conflicting design or change order issues arise.
• Review cost issues (labor cost actual versus estimate) and notify appropriate parties.

Skills

Project management

Vendor relations

Team supervision

NFPA code knowledge

Cross-functional coordination

Education

High School Diploma or GED

NICET Level II or III preferred

Tools

Microsoft Office

Word

Excel

Job description

Job Details: Job Location: Century Fire Protection Duluth - Duluth, GA 30096, Position Type: Full Time, Travel Percentage: Up to 25%, Div. 162 Duluth, GA

Summary

Responsible for project management, vendor relations, supervision and the overall performance of the department or division.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provide technical and operational support, including proper pricing and scope of work definition for service agreement and service project opportunities.
• Provide technical support as needed to field contacts in sales and operations.
• Ensure competitive delivery capabilities and create implementation of strategies for cross-training and deploying field technical staff with a focus on service delivery efficiencies and customer satisfaction.
• Contribute to the growth through the development, rollout and support of value-add services, programs and tools in connection with the service side of the business.
• Coordinate between sales and design on code issues to insure timely submittals and to make sure that what is submitted is what was estimated and sold.
• Assist in the communications between the sales department, design department, and other staff.
• Ensure that field staff receive support when conflicting design, coordination, or potential change order issues arise.
• Review cost issues (labor cost actual versus labor cost estimate) for installation and notify appropriate parties.

Education and/or Experience

High School Diploma or GED; 5+ years related experience and/or training; or equivalent combination of education and experience. NICET Level II or III preferred. Strong working knowledge of NFPA code requirements for inspection, testing and maintenance of each of the listed systems and assets (NFPA17, NFPA17a, NFPA10, NFPA96, NFPA2001, NFPA72, NFPA25, etc.).

Computer Skills

Microsoft Office, Word & Excel.

What's In It For You?: Company Overview

Century Fire Protection is one of the largest and most successful full-service fire protection companies based in the Southeast and we are still growing! There are a wide range of positions and countless opportunities for career growth. Each employee is empowered to do their job and serve our clients. There is no better place to work in the industry!

We are experts in design, fabrication, installation, and maintenance of all types of fire protection systems in virtually all commercial markets for each stage of a buildings life cycle. Headquartered in Duluth, GA, Century Fire has more than 20 offices across seven states including Alabama, Florida, Georgia, Kansas, North Carolina, South Carolina, Tennessee, Texas, and Virginia.

Benefits

We believe our people are our biggest asset and as such, we offer comprehensive benefits, education, and training to ensure employees succeed and grow. Benefits include:

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Voluntary Life Insurance
• Short-term & Long-term Disability
• Paid Time Off
• Paid Holidays
• 401(K) with Company Match
• Employee Assistance Program
• Employee Relief Fund
• Supplemental Insurance including Critical Illness, Hospitalization & Accident

Century Fire Protection is a GREAT place to work! Come and GROW WITH US!