Operations Manager

Telcom Construction, LLC; Des Moines (IA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Weekly Paychecks

Paid Time Off

401(k) with Company Match

Stock Purchase Plan

Education Reimbursement

Legal Insurance

Discounts on gym memberships and pet保险

Job summary

Telcom Construction, LLC is seeking an Operations Manager to lead the Construction Division, drive safety and efficiency, and coordinate with project teams and executives. The role emphasizes accountability for operations, schedules, quality, and profitability across multiple contracts.

You will monitor KPIs, foster customer satisfaction, and pursue new business opportunities while maintaining strong stakeholder relationships inside the organization.

Qualifications

• Bachelor's Degree in Engineering or PM field and 2–4 years of hands-on experience.
• Telecommunications industry experience or combination of education and experience required.
• Proven leadership in a cross-functional team environment.
• Strong negotiator and consensus builder.
• Commitment to technology-driven process improvement.
• Proficient with word processing, spreadsheets, databases, Internet; Google Apps preferred.
• Travel is required.

Responsibilities

• Assumes complete responsibility for the assigned Construction Division, its operations, equipment and facilities.
• Ensures safety requirements and DOT compliance in coordination with EHS.
• Maintains regular communication with internal and external stakeholders to monitor customer satisfaction.
• Identifies and implements continuous process improvement initiatives.
• Monitors KPIs and holds stakeholders accountable to drive productivity and profitability.
• Manages schedule and quality control to meet promises of quality and timeliness.
• Coordinates with Project Management for smooth handoffs and documentation flow.
• Seeks new business opportunities and participates in bid compilation and contract negotiations.

Skills

Teamwork

Servant leadership

Complex problem solving

Strong communication

Open to change

Relationship building

Highly organized

Self-motivated

Organizational commitment

Education

Bachelor's degree in Engineering or Project Management

2–4 years hands-on experience

Tools

Google Suite

MS Office / spreadsheets

Job description

Discover a more connected career

The Operations Manager role is serving as a liaison between projects assigned personnel and executive management. It is accountable for establishing and maintaining a mutually beneficial working environment for the location's employees, providing management, communication and leadership to facilitate sound business decisions across multiple customer contracts to ensure division success. Monitors and ensures customer satisfaction and cultivates new business opportunities.

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!

Connecting You To Great Benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!

What You'll Do

• Assumes complete responsibility for the assigned Construction Division, its operations, its equipment and its facilities
• Assumes complete responsibility for safety requirements by holding others accountable and supporting commitment to worker safety, worker's compensation loss management and DOT compliance in coordination and cooperation with the EHS department
• Maintains regular communication with internal and external stakeholders in effort to monitor and ensure customer satisfaction and organizational congruence
• Identifies and implements continuous process improvement initiatives to allow efficient service delivery
• Identifies, analyzes and reports key performance indicators of divisional operations and holds stakeholders at all levels accountable to them, ensuring employee engagement, maximum productivity and maximum profitability
• Monitors and holds others accountable to maintaining an appropriate and effective work schedule and quality control program to ensures the Company's promises of quality and timeliness are met
• May be responsible for the employee and subcontractor schedule - budgets time required to meet production deadlines in a safe manner
• When utilized, works closely with Project Management personnel to ensure smooth departmental hand offs and appropriate information and documentation flow
• Acquires complete knowledge of assigned contracts including in depth knowledge of units, pricing, systems and other specific customer requirements. Trains and holds direct reports accountable to such knowledge as it is necessary to effectively perform their jobs
• Seeks new business opportunities
• Actively involved in the bid compilation and contract negotiations
• Negotiates unit additions with the customer as they arise
• Actively seeks knowledge of business finances on a weekly basis
• Adjusts work activities to make financial success a priority
• Monitors work being performed to ensure compliance with safety requirements and contract terms
• Ensures equipment is maintained per established Manufacturer and Company standards
• Manages equipment procurement needs using cost vs benefit analysis
• Ensures the accuracy of employee time and production records. Follows company processes to address discrepancies
• Actively seeks and actively participates in the on-boarding process of new Subcontractors
• Effectively identifies need for, acquires and manages an appropriate workforce in correlation with customer demands in participation and support of Human Resources
• Ensures that both positive and negative feedback are delivered and appropriately documented in a timely manner, either personally or through appropriate delegation, in alignment with Company procedures regarding employee performance reviews
• Creates and maintains individual employee development plans
• Seeks and implements opportunities for employee development
• May perform the duties of field personnel as needed
• Other duties as assigned

What You'll Need

• Bachelor's Degree in an industry-related Engineering or Project Management field and 2-4 years of hands-on
• Telecommunications industry-specific experience, or combination of education and experience is required
• Proven leadership in a cross functional team environment
• Strong negotiator and consensus builder
• Commitment to technology-driven process improvement
• Proficient word processing, spreadsheet, database, Internet and cloud-based computer skills are required. Working knowledge of Google suite of applications strongly preferred
• Travel is required

Core Competencies

• Teamwork and Servant leadership
• Complex problem solving and critical thinking
• Exemplary communication skills, both written and verbal Openness to change
• Ability to develop and maintain relationships
• Meticulously Organized
• Self-motivated and driven
• Organizational commitment and congruence

Work Environment/Physical Demands

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequent sit, stand and/or walk
• Occasionally bend, squat, kneel, crawl or twist on concrete, dirt or gravel surfaces
• Frequent use of sight (specifically, close to perform computer work), hearing and voice
• Use of hands, arms, and fingers to perform routine and repetitive tasks
• Occasional light to moderate lifting (up to 30 lbs)
• Occasionally work in adverse weather conditions and uneven surfaces
• Wear required personal protective equipment if required

Why grow your career with us

Your career here is more than just a job — it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.

Building stronger solutions together

Our company is an equal-opportunity employer — we are committed to providing a work environment where everyone can thrive, grow, and feel connected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.