Operations Manager

Thirteenth Floor Entertainment Group; Denver (CO); On-site; USD 25,000 - 28,000; Full time

Job summary

Thirteenth Floor Entertainment Group in Denver is seeking a Seasonal Operations Manager to keep every department aligned and nights running smoothly from build to strike. You will lead multiple operational teams, coordinate with the General Manager, and ensure staffing, safety, and guest flow meet high standards.

Ideal candidates have 3–5 years in live event operations, strong leadership and communication, and the ability to work evenings and weekends.

Qualifications

• 3–5 years in live event, theme park, or venue operations.
• At least 1 year in a supervisory role preferred.
• Strong communication and leadership under pressure.
• Ability to stand/walk for extended periods and lift up to 30 lbs.

Responsibilities

• Supervise all operational departments including parking, ticketing, retail, guest services, custodial, staff, and security.
• Lead recruitment, onboarding, and scheduling of operations staff.
• On-site point of contact for vendors during build, show, and strike.
• Oversee build/strike of event infrastructure and crowd-control workflows.
• Monitor guest flow and resolve issues quickly while upholding safety standards.

Skills

Leadership

Communication

Decision making

Calm under pressure

Tools

Timecard systems

Scheduling software

Job description

Operations Manager – Seasonal8/17/26 through 11/15/26Thirteenth Floor Entertainment Group is the nation's leading creator of immersive, story-driven entertainment—and proudly the world's largest operator of Halloween attractions. With eighteen markets spanning Florida to California and millions of guests thrilled each year, we don't just produce events. We redefine what's possible. Headquartered in Denver and powered by a team of fearless creators, we've built a culture where curiosity, collaboration, and a relentless drive to go beyond expectations are the standard—not the exception. When you join Thirteenth Floor, you're not just taking a job. You're stepping into the magic behind the screams.Returning applicants: If you have worked for Thirteenth Floor Entertainment Group in a prior season, please contact your location manager directly regarding rehire status. Do not submit a new application through the online system.What You'll DoAs our Seasonal Operations Manager, you're the boots-on-the-ground force that keeps every department aligned, every guest moving, and every night running without a hitch. You'll work directly alongside the General Manager to ensure our event operates at peak efficiency from first build to final strike.Operational LeadershipServe as direct supervisor for all operational departments, including parking, ticketing, retail, custodial, guest services, general event staff, and securityPartner with the General Manager to develop, implement, and continuously refine SOPs for every aspect of the eventLead recruitment, onboarding, and scheduling of operations staff to ensure optimal shift coverage nightlyApprove operational staff timecards and maintain accurate, up-to-date labor trackingLead pre-show briefings with department leads each night, communicating priorities, updates, and expectationsServe as the primary on-site point of contact for all vendors during build, show, and strike periodsEvent Preparation & ExecutionOversee build and strike of event infrastructure in coordination with department leads and external vendorsEnsure all stations are fully staffed, stocked, and show-ready before guest arrival each nightImplement and enforce operational workflows for crowd control, queue management, and emergency accessMonitor guest flow in real time throughout the night, proactively addressing congestion, signage gaps, and staffing needsConduct quality control walkthroughs each show night to uphold standards for cleanliness, safety, and guest experienceCommunication & Team SupportMaintain ongoing communication with the General Manager on operational needs, staff performance, and guest feedbackPartner with Guest Services to resolve guest concerns and incidents quickly and professionallyBe a visible, accessible presence across all departments—supporting morale and empowering on-the-ground problem-solvingChampion a culture of accountability, professionalism, and teamwork throughout the operations staffLogistics & SafetyEnsure proper placement and maintenance of all event signage—directional, safety, and informational—for clear guest navigationSupport the General Manager in emergency planning and enforce all safety protocols including access control, egress pathways, and regulatory complianceMonitor custodial needs throughout the event, coordinating rapid responses to spills, restroom issues, and trash overflowWhat You Bring3–5 years of experience in live event, theme park, or venue operations; at least 1 year in a management or supervisory role preferredDemonstrated success managing multiple departments in fast-paced, high-volume environmentsStrong communication and leadership skills with the ability to stay calm and decisive under pressureWorking knowledge of staff scheduling platforms, timecard systems, and basic safety protocolsAbility to stand, walk, and navigate indoor and outdoor event spaces—including uneven terrain and crowded areas—for extended periods; ability to lift up to 30 lbs as neededAvailability to work evenings, weekends, and extended hours throughout the seasonMust be 18 years of age or olderCompensation & Employment DetailsTotal Comp for season: $8892 paid biweekly ( 8/17 to 11/15/2026)Pursuant to Colorado’s Equal Pay for Equal Work Act, the hourly pay rate for this position is listed above.Benefits: This position is not eligible for company-sponsored benefits.Sick Accrual: Employees will accrue paid sick leave as required under Colorado law.Benefits: This position is not eligible for company-sponsored benefits.Sick Accrual: Employees will accrue paid sick leave as required under Colorado law.Employment Type: Seasonal/TemporaryExpected Season Duration: Late September - Early November 2026Work Schedule: Evenings, weekends, and holidays required during the operational season.This is a seasonal/temporary position with an anticipated end date. Employment beyond the stated season is not guaranteed.E-VerifyThirteenth Floor Entertainment Group participates in E-Verify. As required by federal law, we will verify the identity and employment eligibility of all hired individuals.Equal Opportunity EmployerThirteenth Floor Entertainment Group is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, marital status, national origin, ancestry, disability, age, genetic information, military or veteran status, or any other characteristic protected by law.Reasonable AccommodationsApplicants with disabilities may request reasonable accommodations at any point in the hiring process by contacting [e-mail].