Sales Manager

Thirteenth Floor Entertainment Group; Scottsdale (AZ); On-site; USD 27,552 - 34,440; Part time

Job summary

Thirteenth Floor Entertainment Group is seeking a Sales Manager in Scottsdale, AZ for a seasonal position. The role involves overseeing daily operations in sales and guest service, managing staff, and driving revenue through upselling and guest engagement.

The ideal candidate should have over 3 years of experience in sales or hospitality management and possess strong leadership skills. This position offers an hourly rate of $20.00–$25.00, depending on experience and will last from mid-September to mid-November 2026.

Qualifications

• 3+ years in sales, guest services, or hospitality management experience.
• Proven ability to supervise staff in guest-facing departments.
• Strong leadership and team-building skills.

Responsibilities

• Oversee daily operations across sales and guest service.
• Supervise and train seasonal staff.
• Manage cash handling and financial reconciliation.
• Drive revenue through upselling and guest engagement.
• Ensure compliance with regulations and company policies.
• Lead recruiting and onboarding of seasonal staff.
• Resolve guest issues professionally.

Skills

Sales Management

Guest Services

Leadership

Cash Handling

Organizational Skills

Communication Skills

Job description

Job Details

Location: Scottsdale, AZ 85257

Position Type: Seasonal

Hourly Salary: $20.00–$25.00 per hour

Title

Sales Manager – Seasonal

Introduction

Join the Thirteenth Floor Team. Thirteenth Floor Entertainment Group is the nation's leading creator of immersive, story-driven entertainment—and proudly the world's largest operator of Halloween attractions. With eighteen markets spanning Florida to California and millions of guests thrilled each year, we don't just produce events. We redefine what's possible. Headquartered in Denver and powered by a team of fearless creators, we've built a culture where curiosity, collaboration, and a relentless drive to go beyond expectations are the standard—not the exception. When you join Thirteenth Floor, you're not just taking a job. You're stepping into the magic behind the screams.

Returning Applicants

If you have worked for Thirteenth Floor Entertainment Group in a prior season, please contact your location manager directly regarding rehire status. Do not submit a new application through the online system.

What You'll Do

• Oversee daily operations across all sales and guest service touchpoints: box office/will-call, ticket scanning and entry flow, bar and concessions, retail/merchandise, and group sales/VIP fulfillment
• Supervise, train, and schedule seasonal team leads and frontline staff in a high‑volume, fast‑paced environment
• Manage cash handling, POS accuracy, and nightly financial reconciliation across all sales points
• Monitor sales performance and drive revenue through upselling, guest engagement, and operational efficiency
• Collaborate with Event and Operations Managers to ensure smooth nightly execution
• Enforce compliance with alcohol service regulations, health/safety standards, and company policies
• Lead recruiting, onboarding, and training of seasonal guest services staff
• Serve as the primary point of contact for guest escalations, resolving issues quickly and professionally

Qualifications

• 3+ years in sales, guest services, or hospitality management—theme park, attractions, live events, or entertainment experience preferred
• Proven ability to supervise staff across multiple guest‑facing departments
• Strong leadership and team‑building skills with a seasonal/variable workforce
• Excellent cash‑handling and reconciliation skills; POS/ticketing system experience strongly preferred
• Exceptional organizational and communication skills; composed under pressure
• Availability to work evenings, weekends, and all scheduled event dates throughout the season
• Must be 21 years of age or older to oversee alcohol service functions

Compensation & Employment Details

• Hourly Rate: $20.00–$25.00 per hour, depending on experience
• Employment Type: Seasonal/Temporary
• Expected Season Duration: MidSept–Mid‑Nov2026
• Work Schedule: Evenings, weekends, and holidays during operational season
• Arizona law requires disclosure that this is a seasonal/temporary position with an anticipated end date. Employment beyond the stated season is not guaranteed.
• Thirteenth Floor Entertainment Group participates in E‑Verify. As required by federal law, we will verify the identity and employment eligibility of all hired individuals.

Equal Opportunity Employer

Thirteenth Floor Entertainment Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law, including the Arizona Civil Rights Act (A.R.S. § 41-1463).

Applicants with disabilities may request reasonable accommodations by contacting [e-mail].