Operations Manager

Kids for the Future; Crest Hill (IL); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health and wellness coverage

Retirement savings opportunities

Paid time off

Career growth and development

Performance-driven environment

Job summary

WOW! in Crest Hill, IL is seeking an Operations Manager who owns outcomes, strengthens customer relationships, and drives growth. This role blends hands‑on operational expertise with proactive business development.

You’ll be the person who sees problems early, solves them decisively, and empowers others to do their best work. A Class A CDL is a major plus. You’ll lead day-to-day operations with full accountability for performance, reliability, and continuous improvement.

Qualifications

• Proven operations leadership experience in a service-based or logistics-driven environment.
• Strong customer-facing skills with a track record of building trust and expanding business.
• Clear, confident communication and a bias for action.
• Ability to make smart decisions without unnecessary hierarchy.
• Strategic thinking paired with tactical execution.
• Class A CDL preferred but not required.

Responsibilities

• Lead day-to-day operations with full accountability for performance, reliability, and continuous improvement.
• Build strong customer relationships through responsiveness, transparency, and on-site engagement.
• Identify customer needs and turn them into solutions, service improvements, and new business opportunities.
• Coordinate across teams to ensure seamless execution and consistent service delivery.
• Track KPIs, spot trends, and drive initiatives that improve efficiency and profitability.
• Represent the company professionally in meetings, reviews, and growth discussions.
• Leverage CDL experience (if applicable) to strengthen logistics insight and operational credibility.

Skills

Operations leadership

Customer-facing skills

Strategic thinking

Clear communication

Decision making

CDL experience

Job description

Welcome to WOW! We are happy to have you apply!

Show Map

• Location 2280 N. Broadway,Crest Hill, IL, 60403,United States
• Base Pay $80,000.00 - $90,000.00 / Year
• Employee Type FT

Description

We’re looking for an Operations Manager who owns outcomes, strengthens customer relationships, and drives growth. This role blends hands‑on operational expertise with proactive business development. You’ll be the person who sees problems early, solves them decisively, and empowers others to do their best work. If you thrive in autonomy, communicate clearly, and follow through relentlessly, you’ll fit right in. A Class A CDL is a major plus.

What You’ll Do

• Lead day-to-day operations with full accountability for performance, reliability, and continuous improvement.
• Build strong customer relationships through responsiveness, transparency, and on-site engagement.
• Identify customer needs and turn them into solutions, service improvements, and new business opportunities.
• Coordinate across teams to ensure seamless execution and consistent service delivery.
• Track KPIs, spot trends, and drive initiatives that improve efficiency and profitability.
• Represent the company professionally in meetings, reviews, and growth discussions.
• Leverage CDL experience (if applicable) to strengthen logistics insight and operational credibility.

What You Bring

• Proven operations leadership experience in a service-based or logistics-driven environment.
• Strong customer-facing skills with a track record of building trust and expanding business.
• Clear, confident communication and a bias for action.
• Ability to make smart decisions without unnecessary hierarchy.
• Strategic thinking paired with tactical execution.
• Class A CDL preferred but not required.

We offer competitive pay, including bonus structure and a comprehensive benefits package designed to support you and your family, including:

• Health and wellness coverage
• Retirement savings opportunities
• Paid time off
• Career growth and development
• A performance-driven environment where results are recognized

You’ll have real authority, real responsibility, and real impact. We want someone who takes ownership and builds relationships that last. If you’re as comfortable solving problems in the field as you are discussing strategy with leadership, you’re exactly who we want to meet.