Operations Manager

Nation's Dry Out; United States; On-site; USD 70,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

401(k) with employer match

Paid time off (PTO)

Paid holidays

Company-provided cell phone

Company-provided computer

Company-paid travel for required培训

Job summary

Nations Dry Out is seeking an experienced Operations Manager to lead and support our nationwide restoration projects. You will supervise Project Managers and subcontractors, coordinate emergency work orders across all 50 states, and ensure timely delivery while upholding SLA commitments.

The role demands a 24/7 operational mindset, rapid response times, and strong communication with clients. A bachelor's degree and at least five years in operations or project management are preferred; training

Qualifications

• Hands-on restoration field experience leading field teams.
• Minimum of 5 years of operations/project management experience.
• Bachelor's degree or equivalent education/experience.
• Experience in commercial or residential restoration and insurance claims.
• Strong written and verbal communication skills.
• Ability to work remotely while coordinating nationwide projects.

Responsibilities

• Manage inbound emergency restoration work orders nationwide.
• Assign work orders to Project Managers and subcontractors.
• Coordinate restoration projects across all 50 states.
• Ensure SLA compliance and client satisfaction.
• Develop job estimates, quotes, and proposals.
• Lead and support Project Managers and subcontracted teams.
• Maintain accurate job records and documentation.
• Monitor progress and ensure timely delivery.

Skills

Field leadership

5+ years PM

Communication skills

MS Office proficiency

Remote work capable

Education

Bachelor's degree or equivalent

Tools

Xactimate

XactAnalysis

Estimating software

Job description

Compensation: Base salary is $70,000 annually, total expected annual comp at plan with commission is ~130k.

About Nations Dry Out

Nations Dry Out is a nationwide commercial restoration company providing water mitigation, fire restoration, hazmat, trauma cleanup, environmental services, and reconstruction solutions to Fortune 500 companies across all 50 states. Our mission is to move beyond being a vendor and become a trusted restoration partner by delivering exceptional service and being the first choice for mitigation and restoration needs.

Position Overview

We are seeking an experienced, highly motivated Operations Manager to lead and support our internal Project Managers and subcontracted restoration teams nationwide. This role oversees water mitigation, mold remediation, asbestos abatement, reconstruction, and other commercial restoration projects while ensuring exceptional client service, operational efficiency, and project success.

The Operations Manager is responsible for managing client work orders, coordinating nationwide resources, maintaining Service Level Agreements (SLAs), developing job scopes and proposals, and ensuring projects are completed accurately, efficiently, and on time.

This is a 24/7 operational role . Incoming client work orders must be acknowledged and responded to within five (5) minutes of receipt. There are no exceptions to this expectation. As the role evolves, rotating after-hours and weekend coverage may be implemented; however, the initial and ongoing expectation is that the Operations Manager always remains available and responsive outside of approved vacation.

Successful completion of the company's required training program is a condition of employment.

Key Responsibilities

• Manage inbound emergency restoration work orders from nationwide clients
• Respond to new work orders immediately (within five minutes)
• Assign and allocate work orders to Project Managers and subcontractor partners
• Coordinate restoration projects across all 50 states
• Maintain daily written and verbal communication with clients
• Ensure Service Level Agreement (SLA) compliance and client satisfaction
• Monitor project progress and ensure timely completion of all deliverables
• Develop job estimates, quotes, and proposals
• Review project documentation for accuracy and completeness
• Analyze operational performance and financial data
• Support budgeting, forecasting, and cost management initiatives
• Troubleshoot operational challenges and develop effective solutions
• Lead, coach, and support Project Managers and subcontracted teams
• Maintain accurate job records and operational documentation
• Ensure quality standards, safety requirements, and company procedures are followed
• Collaborate with internal departments to improve operational performance
• Deliver exceptional customer service while managing multiple priorities simultaneously

Qualifications

Required

• Hands-on restoration field experience with the ability to effectively lead field teams and Project Managers
• Minimum of 5 years of operations management and/or project management experience
• Bachelor's degree or equivalent combination of education and relevant experience
• Experience in one or more of the following industries:
• Commercial restoration
• Residential restoration
• Insurance claims management
• General familiarity of building systems and trades, including:
• Electrical
• Plumbing
• HVAC
• General construction
• Experience working in both field operations and office environments
• Excellent written and verbal communication skills
• Outstanding troubleshooting and problem-solving abilities
• Strong analytical, organizational, and time management skills
• Ability to prioritize multiple projects in a fast-paced environment
• Proficiency with Microsoft Office Suite and web-based business applications
• Self-motivated with an exceptional work ethic
• Comfortable working remotely while managing projects nationwide
• Ability to thrive in an environment with changing priorities and ambiguity
• Willingness to maintain an "always on" operational mindset outside of scheduled vacation

Preferred

• Experience with Xactimate
• Experience using XactAnalysis
• Knowledge of commercial restoration estimating and insurance claims processes
• IICRC Applied Structural Drying (ASD) Certification
• Additional IICRC certifications are a plus
• Experience coordinating subcontractors and nationwide restoration crews
• Familiarity with commercial emergency response operations
• Base salary plus commission opportunities
• Medical insurance
• 401(k) with employer match
• Paid Time Off (PTO)
• Paid holidays
• Company-provided cellphones
• Company-provided computer
• Company-paid travel for required training

Nations Dry Out is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.